Red Roof PLUS+ Brooklyn - Flatbush Ave

This hotel is particularly notable for its prime location directly across from a major theater, making it an ideal choice for concert-goers and event attendees seeking convenient access. It also caters well to budget-conscious travelers and those requiring extended stays, with some guests reporting a feeling of being at home during longer visits. While the hotel offers affordability and a strategic position, guests frequently highlight significant concerns regarding room cleanliness and the overall condition of facilities. To ensure a more comfortable experience, it is advisable to confirm room cleanliness upon arrival and be prepared for potential inconsistencies in service.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. Many rooms are described as spacious, and the air conditioning generally functions well, providing comfort. However, common complaints include non-functional in-room phones and televisions that often lack internet connectivity, have limited channels, or are missing remote controls. Some guests noted the absence of microwaves in rooms and small, inefficient refrigerators. The lobby area is frequently described as uninviting, with some comparing its appearance to a detention facility due to plexiglass barriers. Additionally, the elevators are often reported as slow or out of service, and there is a general lack of garbage cans in hallways.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly mixed reviews. While some guests found their rooms to be clean and the beds comfortable, many reported significant issues. Recurring complaints include persistent cigarette smells or the odor of marijuana in corridors and rooms, even in designated non-smoking areas. Numerous guests encountered roaches and other bugs, along with sticky floors, stained furniture, and dirty linens. Housekeeping is often criticized for not providing daily cleaning or for leaving doors open and lights on after service. Some bathrooms were noted for water damage, broken showerheads, or a lack of proper cleaning, particularly in the shower area.

Dining & Food Quality
The hotel's dining options, primarily breakfast, consistently receive negative feedback. Most guests describe the breakfast as basic and insufficient, often consisting of a simple brown paper bag containing items like bagels, mini-muffins, and juice from a machine. Many found the quality to be poor, with reports of stale or rotten items. The breakfast is typically served in a basement area, which some guests found unappealing, and there is often no dedicated dining facility to eat. Some guests noted a complete absence of breakfast or coffee, despite it being advertised or expected.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its central position across from a major theater and its proximity to various shopping areas and food options. It offers convenient access to public transportation, including bus lines and subway stations, making it easy to reach other parts of the city. While the neighborhood is described as vibrant and generally safe for walking during the day, some guests expressed concerns about the street environment at night. A major drawback for many is the complete lack of dedicated parking, forcing guests to rely on street parking, which can be challenging and often results in tickets.

Staff & Service
Guest experiences with the staff and service are notably inconsistent. While many guests praise the front desk staff for being friendly, courteous, and helpful, especially during check-in or when assisting with specific requests like early check-in or locating lost items, others report negative interactions. Common complaints include staff being unresponsive to requests for room cleaning or maintenance, long wait times at the reception desk due to staff absence, and instances of perceived rudeness or unhelpfulness. Communication with staff, particularly at the front desk, was sometimes challenging due to language barriers or poor intercom systems.

Additional Information
Guests considering an extended stay should be aware that the city's regulations limit such stays to a maximum of 21 days. The hotel maintains a pet-friendly policy, which is a notable convenience for those traveling with animals. It is important to note that the hotel may be undergoing construction, which could contribute to noise or affect the appearance of common areas. Guests have also reported that the walls are thin, leading to noise disturbances from neighboring rooms or the hallway. Additionally, the hotel has a policy of renting out its single iron for a deposit.