Red Roof PLUS+ Fort Myers

The hotel is often chosen for its pet-friendly policy and convenient proximity to the airport and Jet Blue Park, making it a practical option for various travelers. While some guests highlight its cleanliness and comfortable accommodations, others express significant concerns regarding room conditions and certain aspects of the service. The unique kiosk check-in system receives mixed reactions, appreciated for its speed by some, but found impersonal or problematic by others. This hotel is particularly well-suited for pet owners, families attending spring training events, and short-stay travelers needing quick access to the airport. To ensure a smoother experience, it is advisable to confirm the availability of airport shuttle services, be aware of the hotel's security deposit policy, and consider exploring nearby dining options for breakfast.

Facilities & Amenities
The hotel features a kiosk check-in system, which many guests found efficient and modern, though some preferred a traditional front desk interaction. A pool is available, but several visitors noted it is not heated, is relatively small, and lacks privacy due to its location near the parking lot. While a fitness center is present, some reviews indicate it was either dirty or undergoing repairs, limiting its usability. Wi-Fi connectivity is generally available, but a few guests reported issues with connecting their devices or inconsistent performance. Rooms are typically equipped with a microwave, mini-fridge, and coffee maker, which are appreciated conveniences. However, some guests experienced issues with the TV (streaming-only, signal problems) and the elevator, which was described as rickety or having non-functional buttons. On-site laundry facilities and a business center are also provided.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. While some guests reported clean rooms, comfortable beds, and fresh linens, a significant number expressed strong dissatisfaction. Recurring complaints include the presence of bed bugs, mold (often accompanied by a loud, constantly running dehumidifier), and pervasive odors described as chemical, musty, or like animal urine. Many reviews mention stained sheets, dirty towels (often described as threadbare or scratchy), and unkempt floors. The bathroom areas frequently received criticism for being small, outdated, having peeling caulk, or lacking basic toiletries. Guests also noted issues with room condition, such as outdated furnishings, broken fixtures, dim lighting, and noisy air conditioning units, all contributing to a less than ideal stay for many.

Dining & Food Quality
The breakfast offered at the hotel garners highly mixed reviews. While some guests found it to be good, with a decent variety including waffles, eggs, and cereal, many others were disappointed. Common complaints include a lack of fresh food, items running out quickly, cold food, and limited options such as flimsy eggs or unappealing sausages. Some guests reported warm yogurt, coffee that tasted like soap, or non-functional waffle and pancake machines. The breakfast attendant received specific negative feedback from several guests regarding inappropriate behavior, rudeness, and unsanitary practices, such as using the same rag for multiple cleaning tasks. Consequently, many guests opted to purchase nearby dining options from coffee shops or restaurants across the street, rather than relying on the hotel's breakfast.

Location & Accessibility
The hotel's location is generally considered a significant advantage, particularly due to its airport proximity, being less than a ten-minute drive away. It is also conveniently situated near Jet Blue Park, making it a suitable choice for sports enthusiasts. Guests appreciate its easy access to a variety of restaurants, grocery stores, pharmacies, and shopping areas, many of which are just a short drive away. Parking at the hotel is described as ample and easy to use. However, a notable point of contention is the shuttle service to the airport; despite being advertised, many guests reported that it was either not operating, unreliable, or had limited hours, forcing them to incur additional costs for ride-sharing services like Uber or Lyft.

Staff & Service
The staff helpfulness and overall service at the hotel receive mixed reviews. Many guests commend the staff for being friendly, courteous, professional, and attentive, highlighting positive interactions during check-in and with specific individuals. However, a considerable number of reviews describe staff as unfriendly, rude, unhelpful, or even unprofessional, particularly concerning issues with overcharging or handling complaints. The check-in process, often involving a kiosk check-in system, was a point of contention; while some found it fast, others felt it was impersonal or glitchy, sometimes leading to long waits or a lack of on-site assistance. Housekeeping services also received varied feedback, with some guests reporting clean rooms, while others noted insufficient towels, uncleaned rooms, or accusations of theft when requesting more supplies.

Additional Information
A frequently mentioned and significant concern among guests is the security deposit policy, which typically ranges from $100 to $150. Many guests reported being unaware of this charge until check-in, and experienced issues with the deposit being processed as a completed transaction rather than an authorization, leading to delays in refunds or even multiple charges. The hotel maintains a strong pet policy, which was highly appreciated by guests, especially those who stayed during hurricane evacuations, as it provided a safe haven for them and their animals. Despite being a non-smoking policy establishment, some guests reported strong odors of marijuana or cigarettes in hallways and rooms. Several reviews highlighted the lack of on-site staff overnight, which raised safety concerns and made it difficult to resolve issues promptly. Additionally, the hot tub, once an advertised amenity, has been removed.