Red Roof PLUS+ Henderson

The hotel is currently undergoing renovations, with some rooms offering a more modern and refreshed look, providing a glimpse of potential improvements. However, its most consistent feature is its pet-friendly policy, allowing guests to travel with their animals without additional fees. Guests frequently comment on the staff friendliness, the overall cleanliness of the rooms (though with some inconsistencies), and the value for money. It is an ideal choice for budget-conscious travelers seeking an affordable stay, pet owners due to the accommodating policy, and road trippers looking for a convenient overnight stop. Some business travelers also find it suitable for extended stays. To enhance your experience, consider inquiring about renovated rooms for a potentially better stay and be prepared for possible noise levels from other guests or due to ongoing updates.

Facilities & Amenities
The hotel is currently undergoing renovations, which some guests noted did not cause disturbance, while others experienced a general sense of disrepair and outdated common areas. Some rooms offer a refreshed look for a small additional fee. While the property aims to provide essential amenities, feedback is mixed. Wi-Fi is available, though some guests reported poor signal strength in their rooms. The elevator was noted by some for unpleasant odors or cleanliness issues. Basic conveniences like ice machines and vending machines were sometimes reported as unavailable on certain floors. The overall impression of the facilities is that they are functional but could benefit significantly from the ongoing updates to improve the guest experience and address issues like broken fixtures or general wear and tear.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. Many guests found their rooms to be clean and comfortable, particularly those in renovated sections. However, a significant number reported issues such as persistent odors, visible stains on linens or carpets, and instances of pests like ants, cockroaches, or even bed bugs. The beds received mixed reviews, with some finding them comfortable, while others described them as hard, lumpy, or having noticeable springs. Noise levels were a frequent complaint, stemming from thin walls, loud neighbors, hallway disturbances, and even disruptive fire alarms. In-room amenities like coffee makers, televisions, and telephones were occasionally reported as non-functional. Bathrooms often presented challenges, with slow drains, mold, broken fixtures, and unusual layouts where the sink was located outside the main bathroom area.

Dining & Food Quality
The hotel offers a complimentary breakfast, though guest opinions on its quality and variety are largely critical. Many described the selection as very limited, typically consisting of waffles, cereal, and pre-packaged items like muffins or danishes. Several guests expressed disappointment that common hot breakfast items such as eggs, sausage, or bacon were not available. While some found the basic offerings acceptable for a quick start to the day, others felt the breakfast was not worth their time and opted to dine elsewhere. Coffee is generally available in the lobby, but the overall food quality and options provided were consistently highlighted as an area needing significant improvement to enhance the guest experience.

Location & Accessibility
The hotel's location is generally considered convenient for travelers, particularly due to its proximity to the highway and various local amenities. Guests appreciate being within easy reach of shopping centers, including a Walmart, and a selection of restaurants for dining options. For those traveling to specific events, the hotel is noted as being close to certain venues or stadiums. However, some reviews describe the immediate surrounding area as "dodgy" or "seedy," raising concerns about safety and the presence of loitering individuals in the parking lot. While parking is available, its security and lighting were sometimes questioned. Despite these concerns, the hotel's accessibility to essential services and major routes remains a consistent positive point for many guests.

Staff & Service
The staff at the hotel consistently receives high praise from guests, standing out as a major positive aspect of the stay. Many reviews highlight the front desk team for their exceptional friendliness, helpfulness, and attentiveness. Specific individuals are frequently commended for going above and beyond to assist guests with various requests, from resolving booking issues to providing local information. The check-in process is generally described as smooth, though some guests experienced initial difficulties with reservations. Housekeeping staff are also noted for their courtesy and efficiency in maintaining room cleanliness, despite some inconsistencies in daily service. While the majority of interactions are positive, a few guests reported isolated instances of unresponsiveness or rudeness from certain staff members, but these appear to be exceptions to the generally positive service experience.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animals without additional fees, which is a significant draw for many travelers. While the property is designated as non-smoking, some guests reported strong odors of cigarettes or marijuana in hallways and common areas, indicating challenges with enforcement. For longer stays, the housekeeping schedule may differ from daily service, with rooms typically cleaned every three days for stays exceeding a week. Guests should be aware of a security deposit, often around $100, charged upon check-in, which is usually refunded the following day. There were also mentions of a specific trucker check-in policy that some guests felt was not honored, leading to inconvenience. The hotel is noted to be undergoing renovations, which may impact the overall appearance of common areas while rooms are being updated.