Red Roof PLUS+ Secaucus - Meadowlands - NYC

This hotel is frequently chosen for its strategic location, offering convenient access to major attractions and New York City, making it a popular choice for budget-conscious travelers and those attending events at MetLife Stadium or visiting the American Dream Mall. Its affordability is a significant draw, often highlighted as providing good value for the price. Guests consistently praise the friendly and helpful staff, who are noted for their professionalism and accommodating nature. The property is also recognized for its pet-friendly policy, which is a major advantage for guests traveling with animals. While many appreciate the hotel's overall value, it is important for visitors to manage expectations regarding the property's age, as it is frequently described as dated or in need of renovation. To enhance your stay, consider utilizing the convenient public transportation options to New York City and be prepared for a more basic, no-frills experience.

Facilities & Amenities
The hotel offers several practical amenities that guests find useful, including ample free parking which is a significant benefit in the area. Many rooms are equipped with a refrigerator and a safe, though some guests note an inconsistency in the availability of these features, with many rooms lacking a microwave or mini-fridge. While there is no swimming pool, the property does provide washer/dryer facilities, an ice maker, and vending machines for snacks and beverages. Guests generally find the free Wi-Fi to be reliable and suitable for streaming. However, some report issues with the functionality of the vending machines. The overall impression is that the facilities are basic but functional, catering to essential needs for a short stay.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests report that their rooms were clean upon arrival, with comfortable beds and clean linens ensuring a restful night's sleep. However, a significant number of reviews highlight concerns, mentioning musty smells, stains on surfaces and carpets, and a general sense of being outdated. Some guests have reported issues with mold and even cockroaches in their rooms, particularly in bathrooms. The bathrooms themselves are often described as small, with some lacking a countertop for toiletries, and issues like uneven shower floors causing water to flow into the main room. Noise levels from outside, including planes and other guests, are also a recurring complaint, though some rooms are noted as quiet.

Dining & Food Quality
The hotel does not offer an in-house restaurant or breakfast service, which is a point of note for many guests. However, its location provides convenient access to several nearby dining options directly across the street, including popular fast-food establishments and coffee shops. This allows guests to easily grab meals and beverages without needing to travel far. The hotel does provide free coffee in the lobby during morning hours, which is appreciated by some, though others mention that it is often lukewarm, runs out quickly, or is not available after a certain time. Guests are advised to plan their meals around these external options, as there are no on-site dining facilities.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It offers excellent proximity to key destinations such as MetLife Stadium and the American Dream Mall, making it ideal for event-goers and families. Its strategic position also provides easy access to New York City, with bus stops conveniently located directly outside the hotel for direct routes to Manhattan's Port Authority. While some bus schedules are limited to early mornings, alternative stops are within a short walking distance. The availability of ample free parking is a significant advantage for guests traveling by car. Despite some areas feeling "rough" to a few, the overall vicinity is generally perceived as safe and calm, with pleasant river views from the property.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the front desk team for their welcoming demeanor, efficient check-in process, and willingness to assist with inquiries and directions. Many reviews highlight specific instances of staff going above and beyond to ensure a positive guest experience. However, feedback regarding housekeeping and room service is largely negative. Numerous guests report that rooms are not cleaned daily, or even during multi-night stays, often requiring guests to request fresh towels or take out their own trash. There are also recurring complaints about delays or issues with security deposit refunds, causing frustration for some visitors.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. The hotel operates a pet-friendly policy, which is a significant advantage for those traveling with animals, and the property offers outdoor areas suitable for pets. A security deposit is typically required upon check-in, and while most are refunded, some guests have reported delays or issues with receiving their full refund. The hotel also charges early check-in fees and late check-out fees, which guests should inquire about in advance. While the property boasts a pleasant river view and a gazebo area, some guests have experienced key card issues, requiring frequent re-magnetization. Additionally, some rooms may lack modern conveniences like USB ports for charging devices.