Hotel Refugio da Montanha

The hotel offers a tranquil and welcoming retreat, distinguished by its exceptional staff attentiveness and a truly pet-friendly policy that extends to providing amenities for furry companions. Guests consistently highlight the hotel's impeccable cleanliness and the spacious, comfortable rooms, ensuring a restful stay. The excellent breakfast is a major draw, though some guests noted inconsistencies. This hotel is particularly well-suited for couples seeking a quiet and romantic getaway, families appreciating the ample room space and welcoming atmosphere, and especially pet owners who value inclusive accommodations. To enhance your experience, it is advisable to confirm the operating hours of the hotel's restaurant in advance, as it may not always be open, and be aware of the service charge applied at checkout.

Facilities & Amenities
The hotel provides a pleasant environment with its well-maintained common areas, often described as beautiful, spacious, and inviting, perfect for relaxation or spending time with family. While some guests noted the fitness center is on the smaller side with limited equipment, it offers a space for a workout. A recurring point of feedback concerns the elevator, which some guests found to be small and occasionally led to delays, especially during busy periods. Despite these minor points, the overall infrastructure is considered modern and well-preserved, contributing to a comfortable stay. The hotel’s design and communal spaces are frequently praised for their charm and aesthetic appeal, creating an appealing atmosphere for guests.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, noting that rooms are meticulously maintained and tidied daily, often with thoughtful touches from the housekeeping staff. The spacious rooms are a highlight, featuring comfortable beds and high-quality linens that contribute to a restful night's sleep. The showers are frequently commended for their excellent water pressure and consistent hot water. Most guests found the rooms to be remarkably quiet, providing a peaceful environment away from external disturbances, though isolated instances of noise from neighboring rooms or common areas were mentioned. The effective air conditioning and heating systems ensure a comfortable temperature year-round, adding to the overall pleasantness of the accommodations.

Dining & Food Quality
The hotel's breakfast receives widespread acclaim for its variety, quality, and delicious options, often featuring a rich buffet with fresh fruits, breads, and local delicacies. Many guests particularly enjoyed the convenience of made-to-order tapiocas and omelets. However, feedback on breakfast consistency was mixed, with some guests reporting occasional disorganization, slow replenishment of items, or a lack of specific dietary options like gluten-free or lactose-free choices, especially during peak times. A delightful afternoon tea with a selection of cakes and snacks is a popular complimentary offering. While the hotel has a restaurant, some guests noted it was not always open for dinner, which could be an inconvenience.

Location & Accessibility
The hotel boasts a favorable location that offers a blend of tranquility and convenience. Situated on a quiet street, it provides a peaceful retreat away from the city's main hustle and bustle, making it ideal for those seeking a serene environment. Despite its peaceful setting, the hotel is well-connected and offers easy access to the city center, being just a short drive away and even walkable for many guests who enjoy exploring the area. The proximity to attractions like Lago Negro is also a significant advantage. For guests traveling by car, the hotel provides free, covered parking and an efficient valet service, which is highly appreciated given the potentially steep entrance to the property.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional attentiveness, kindness, and professionalism. Guests frequently highlight their welcoming demeanor, helpfulness, and genuine desire to ensure a pleasant stay. The check-in and check-out processes are generally described as quick and efficient, though some guests experienced minor delays during busy periods. Housekeeping is praised for its meticulous daily service, often leaving thoughtful complimentary items in the rooms. The valet service is noted for its efficiency and courtesy. A standout feature is the hotel's highly pet-friendly service, with staff going above and beyond to accommodate pets and provide necessary amenities, making it a top choice for pet owners.

Additional Information
A notable aspect of the hotel's policy is the application of a 10% service charge on the total stay, which some guests found unexpected as it was not always clearly disclosed at the time of booking. This charge covers the general services provided during the stay. The hotel is highly regarded for its pet-friendly approach, not only welcoming pets but also providing amenities such as pet beds and bowls, though some guests noted the need to request daily replenishment of hygiene mats. Another unique feature that enhances the guest experience is the occasional presence of live piano music during breakfast, adding a sophisticated and pleasant ambiance to the morning meal.