Regency Palace Amman

The hotel is widely recognized as an iconic and classic establishment, distinguished by its grand lobby adorned with historical art and photographs of past dignitaries, creating a unique sense of heritage. This ambiance, combined with its central location, makes it an excellent choice for history enthusiasts and sightseers eager to explore the city's ancient landmarks. Business travelers and couples will appreciate the comfortable accommodations and diverse dining options, while families benefit from the spacious rooms and attentive staff. Guests consistently highlight the exceptional friendliness of the staff and the quality of the food, particularly the breakfast and the on-site specialty restaurant. To enhance your stay, consider requesting a room on a higher floor for potentially better views and reduced street noise, and it is advisable to confirm internet connectivity upon arrival.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. The gym on a high floor is frequently praised for its amazing city views and excellent equipment, often noted for being uncrowded. Guests also enjoy the rooftop pool, which provides a relaxing atmosphere and panoramic city vistas, with some appreciating its warm water. The grand lobby serves as a central hub, featuring artistic decor, live piano music, and a pleasant outdoor shisha area. While Wi-Fi is generally available and fast, some guests reported intermittent connectivity issues. The convenience of free and safe parking, including valet service, is a significant advantage for those traveling by car. Most guests find the amenities well-maintained, though some note that certain areas, like the pool mosaics, show signs of age.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, ensuring a restful stay. Many reviews commend the overall cleanliness of the rooms, with bottled water, coffee, and tea regularly replenished. However, feedback on room condition is mixed; while some rooms are well-maintained, a significant number of guests describe them as dated, with old bathrooms and issues like rust on faucets or damaged door edges. Some also reported non-working electric sockets and a general need for renovation. Noise levels can be a concern, with reports of street noise, sounds from events, or construction impacting sleep due to insufficient soundproofing. Additionally, a few guests mentioned issues with the quality or availability of towels and linens, and some noted an unpleasant smell or dirty flooring.

Dining & Food Quality
The hotel's dining experience receives widespread praise, particularly the breakfast buffet, which is consistently described as varied, delicious, and rich, offering a wide selection of local and international items. Guests appreciate the quality and quantity of food, with some noting the extended breakfast hours. The on-site Trader Vic's restaurant is a standout feature, frequently highlighted as an exceptional dining and entertainment venue. Reviewers commend its tasty food, diverse menu, and excellent cocktails, often citing it as the best place for gatherings. Room service also receives positive comments for its delicious food and generous portions. While most feedback is highly positive, a few guests mentioned that some breakfast items, like eggs, could be cold, and a small number found the buffet selection limited or the food overly spicy.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, providing easy access to markets, attractions, and nearby shopping areas like the mall and boulevard. Its strategic position in the heart of the city makes it convenient for exploring historical sites such as the Amman Citadel and Roman Amphitheater. However, opinions on walkability are mixed; while some appreciate its proximity to various points of interest, others find it not easily walkable and emphasize the necessity of taking taxis for most destinations. Some guests reported issues with taxi services, including overpriced fares arranged by the hotel concierge and difficulties with taxi access due to the city's one-way street system. Despite these challenges, the hotel's location is generally considered comfortable and safe, with free and secure parking available.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness, creating a warm and welcoming atmosphere. Guests frequently highlight the professionalism and kindness of the team, noting their willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are often described as quick and efficient, with staff accommodating requests like late check-out and room upgrades. Many reviewers felt a genuine sense of care and hospitality, as if they were staying with family. While the vast majority of feedback is positive, a few isolated comments mentioned instances of unresponsiveness to maintenance issues or a perceived lack of concern from some staff members regarding guest problems. Overall, the dedication to excellent service is a recurring theme.

Additional Information
The hotel is widely recognized for its historical significance and classic ambiance, with many guests appreciating its long-standing presence and the artistic elements, including displays of historical photographs and artwork, that contribute to its unique character. This sense of heritage is a distinct feature that sets it apart, offering a glimpse into the region's past and a departure from more modern, generic accommodations. Another notable aspect frequently mentioned by guests is the hotel's generous late check-out policy, which is often offered without additional charge, providing added convenience and flexibility for travelers, especially those with late flights or extended itineraries. While the hotel maintains a traditional charm, some guests note that certain aspects of its decor reflect its age, contributing to its authentic, established feel rather than a contemporary one.