Hotel Regina Kawaguchiko

The hotel's signature feature is its unobstructed Mount Fuji views from every room and balcony, offering a truly magical experience, especially at sunrise. Guests consistently highlight the spacious rooms, friendly staff, and the convenience of the on-site hot spring and shuttle service. This makes the hotel an ideal choice for sightseers and photographers eager to capture the iconic mountain, as well as families seeking comfortable and roomy accommodations. Couples looking for a romantic escape with breathtaking scenery will also find it highly appealing. To maximize your stay, guests recommend utilizing the complimentary shuttle service for easy access to the station and local attractions, and consider requesting a higher floor for the most spectacular vistas.

Facilities & Amenities
Guests frequently commend the hotel's facilities, particularly the on-site hot spring (onsen), which provides a relaxing way to unwind after a day of exploration. While some describe the onsen as clean and well-maintained, others note it is primarily indoor and can feel a bit dated, with occasional mentions of a chlorine smell. Some guests with tattoos chose not to use it due to cultural considerations, though many still found it rejuvenating. The availability of laundry machines is a significant convenience for travelers. Additionally, the hotel offers vending machines, a small souvenir shop, and free Wi-Fi, ensuring guests have access to essential services and comforts throughout their stay.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are consistently praised by guests. Rooms are notably spacious, often described as feeling like suites, providing ample room for relaxation and luggage, a welcome change from typical Japanese hotel rooms. The beds are generally found to be very comfortable, though a few guests mentioned them being on the firmer side. Bathrooms are highlighted as clean, modern, and often feature separate areas for the shower and toilet, enhancing convenience. Many rooms boast balconies that offer stunning Mount Fuji views, greatly enhancing the guest experience. While some note the decor is a bit dated, the overall impression is one of well-maintained and comfortable accommodations, with noise levels generally being low.

Dining & Food Quality
Feedback on dining at the hotel is largely positive, with guests appreciating the variety and quality of the food. The breakfast buffet offers a good selection of both Western and Japanese items, though some guests found the options to be somewhat repetitive over multiple days. For dinner, the Kaiseki multi-course meal and Shabu Shabu options receive high praise for their deliciousness, presentation, and overall quality. Many guests highly recommend dining at the hotel for dinner, noting the superb culinary experience. However, a few guests commented that the restaurant dining area lacked atmosphere, feeling brightly lit and less intimate than expected for fine dining.

Location & Accessibility
The hotel's location is a major highlight, primarily due to its direct and unobstructed views of Mount Fuji from every room. While it is situated a bit further from Kawaguchiko Station and the main lake area, the hotel provides a highly valued free shuttle service to and from the station, making accessibility convenient for guests without cars. This shuttle service is frequently praised for its helpfulness, though some guests noted the need to call for pick-up or occasional waiting times. The hotel is within walking distance of several restaurants, convenience stores, and a shopping mall, offering practical amenities nearby. Ample free parking is also available, making it suitable for those traveling by car.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, with guests frequently describing them as exceptionally friendly, helpful, and accommodating. Many reviewers specifically commend the staff's English proficiency, which greatly assists international travelers. The check-in and check-out processes are noted as quick and efficient. Guests appreciate the staff's attentiveness, from providing excellent local recommendations to assisting with luggage and even retrieving forgotten items after check-out. The efficiency and politeness of the shuttle service drivers are also frequently highlighted, contributing to a smooth and pleasant overall experience for visitors.

Additional Information
Guests should be aware that there is a small fee for using the on-site hot spring, typically around 150 yen per person. While the hotel is undergoing renovations, guests are generally informed beforehand, and the work does not significantly detract from the stay, with some areas already showing improvements. A recurring point of feedback is the hotel's policy regarding luggage storage after check-out, which some guests found to be unaccommodating. Additionally, some rooms have heavy duvets without a top sheet, and a few guests noted challenges with room temperature control, sometimes requiring windows to be opened, which could lead to outside noise.