Hotel Regis

The hotel's primary feature is its central location, offering convenient access to the metro station and bus terminal, making it suitable for budget-conscious travelers who prioritize extreme proximity to public transportation for navigating the city. However, guests frequently report significant concerns regarding the hotel's overall condition, cleanliness, and security. Many describe the facilities as old and neglected, with rooms often lacking basic comforts and proper maintenance, leading to a generally unpleasant stay. The atmosphere is frequently perceived as unpleasant and unsafe, particularly in the surrounding area at night, which raises considerable security concerns for guests. This hotel is generally not recommended for families or couples seeking a comfortable, secure, or relaxing experience. To manage expectations, guests should be prepared for a very basic accommodation experience, a pervasive lack of air conditioning, and a policy requiring room keys to be left at the front desk when leaving the premises, which many find concerning for personal belongings.

Facilities & Amenities
Guests consistently highlight the significant lack of air conditioning as a major drawback, noting that rooms are often equipped only with fans, which are frequently old, noisy, or ineffective, making stays uncomfortable, especially during warm weather. The Wi-Fi connectivity is another common point of frustration, with many reporting poor signal strength, slow speeds, or intermittent service, sometimes even being cut off at night. The in-room television sets are often described as old, non-functional, or lacking proper signal, and some guests mention a requirement to pay a deposit to obtain the remote control. Parking facilities are widely criticized; guests describe them as an insecure, unpaved lot with wooden doors, located separately from the hotel, and requiring guests to manually open and close gates. Furthermore, the elevator is frequently noted as being old, in disrepair, or completely out of service, necessitating the use of stairs.

Cleanliness & Room Comfort
The cleanliness of the rooms and common areas is a pervasive and significant concern among guests, with numerous reports of rooms being visibly dirty, having dust ingrained in the floors, and containing hairs. Many reviews mention the presence of cockroaches, both dead and alive, and describe dirty sheets and stained curtains. Room comfort is severely impacted by uncomfortable beds with sagging mattresses and protruding springs, leading to poor sleep quality. A consistent and major complaint is the complete absence of hot water in the showers, with guests reporting only cold water available. Noise levels are frequently high, stemming from both the surrounding area and other guests, contributing to an unsettling atmosphere. Furthermore, the room condition is often described as old, neglected, and poorly maintained, with insecure doors and small, unhygienic bathrooms that often have drainage issues.

Location & Accessibility
The hotel's central location is consistently highlighted as its primary advantage, offering convenient access to public transportation, including the bus terminal and metro station, making it easy for guests to navigate the city. It is also noted for its proximity to a local market, providing access to various amenities. However, this convenience is significantly overshadowed by widespread safety concerns regarding the surrounding area. Many guests describe the neighborhood as unsafe, particularly at night, with a heavy and unsettling atmosphere due to poor lighting and perceived dangers. This creates a sense of insecurity for visitors, despite the hotel's accessible position. While the location offers practical benefits for getting around, guests should be highly aware of the challenging and potentially risky environment outside the hotel premises.

Staff & Service
Guest feedback on staff attitude is notably mixed; while some describe certain individuals as helpful, kind, and attentive, many others report negative interactions, characterizing staff as rude, grumpy, apathetic, or unprepared. There are frequent complaints about reception being unresponsive to calls or requests, particularly during nighttime hours. A significant point of contention and a major security concern for guests is the hotel's key policy, which mandates that room keys must be left at the front desk whenever guests leave the premises, making many feel uneasy about the safety of their belongings. Housekeeping services are often criticized for being inconsistent or non-existent, with rooms not being cleaned daily unless specifically requested. Some guests also experienced issues with the check-in process, finding rooms not ready upon arrival, and difficulties obtaining refunds for unsatisfactory stays.

Additional Information
Guests should be aware of several miscellaneous details that impact their stay. A recurring point of frustration is the requirement to pay a TV remote deposit to access television functions, which is not always clearly communicated upfront. Many guests also reported significant invoicing issues, struggling to obtain proper receipts or invoices for their stays, with some even being told to contact third-party booking sites directly. The hotel appears to have a lax smoking policy, as the smell of cigarette smoke and even marijuana is frequently reported in the hallways, despite supposed prohibitions, affecting the overall atmosphere. Furthermore, guests often note the absence of basic toiletries like shampoo, and a general lack of essential items such as sufficient towels, which are sometimes only provided upon request or are of poor quality.