Residence Cap Med

The residence offers a quiet and spacious environment, often highlighted for its secure parking, making it a suitable choice for families and travelers with vehicles seeking a tranquil base away from the bustling city center. Its signature feature is the pleasant pool area, which provides a relaxing spot for guests. While some aspects of the property show signs of wear and tear, guests frequently commend the friendly and helpful staff who strive to address concerns and provide attentive service. The overall experience is often described as calm and suitable for a relaxing getaway. For couples or individuals seeking a peaceful retreat, the serene atmosphere is a significant draw. To enhance your stay, it is advisable to clarify all included services and amenities upon booking, as some online descriptions may not fully align with the on-site reality, and be prepared for the property's distance from the main attractions.

Facilities & Amenities
The residence features a pool that is generally well-regarded by guests for its pleasant atmosphere, providing a refreshing escape, though some have noted strict pool hours and a design that may not be ideal for very young children or non-swimmers due to ladder access. While some reviews mention a spa being available, it is often noted as an additional paid service, which was not always clear during booking, leading to some disappointment. The property offers Wi-Fi in the accommodations, which is appreciated by guests for staying connected. However, there are recurring comments about a lack of certain amenities within the apartments, such as a dishwasher or a vacuum cleaner, and some guests found the kitchen facilities to be minimal or not well-adapted for preparing meals for larger groups. There is also feedback about a general lack of animation or dedicated kids' play areas like slides or parks, which might disappoint families seeking more on-site activities.

Cleanliness & Room Comfort
A significant number of guests expressed disappointment regarding the cleanliness of the accommodations, with reports of dirty floors, stained curtains, crushed mosquitoes on walls, and a general lack of thorough cleaning upon arrival, including uncleaned cutlery. Many rooms are described as being in a poor state of repair, with issues such as holes in walls, broken shutters, damaged furniture, leaking water heaters, and dilapidated fridges. Guests frequently mentioned unpleasant humidity smells or moldy odors, particularly in bathrooms, and some even reported a persistent sewer smell that made stays impossible. The beds and sofa beds are often described as uncomfortable or in very poor condition. Some bathrooms lacked basic features like a shower door or had low water pressure, and some guests reported being stuck in the bathroom due to faulty locks. The overall condition and lack of maintenance significantly impacted guest comfort and satisfaction, despite some apartments being noted as spacious.

Dining & Food Quality
Feedback regarding dining options is predominantly negative, with multiple guests reporting that the on-site restaurant and bar were closed during their stay, contrary to what was advertised online. This left guests without convenient dining options within the residence, forcing them to seek meals elsewhere. For those who opted for breakfast, the quality was frequently described as mediocre, failing to meet expectations. There were also comments about the lack of snack or drink services available at the pool area, further limiting on-site refreshment choices for guests relaxing by the water. The general consensus indicates that guests should not rely on the property for their dining needs and should plan to seek meals and refreshments from external establishments, as the advertised facilities were often unavailable.

Location & Accessibility
The residence benefits from a secure parking area directly in front of the accommodations, which is a significant advantage for guests traveling by car, providing convenience and peace of mind. While the property is described as being in a quiet area, its distance from the town center and the beach is a recurring point of feedback, often requiring a 30-minute walk or the use of a car or rented bicycles for access to attractions and amenities. Some guests found the immediate surroundings suitable for walks, but noted that specific areas like a nearby lake for dog walking were considered too far. The location is generally considered good for those seeking a tranquil base away from the hustle and bustle, provided they have their own transportation or are prepared for longer walks to local attractions and shopping, as a nearby supermarket was noted as expensive.

Staff & Service
The staff at the residence consistently receives high praise from guests, with many describing them as friendly, kind, attentive, and very helpful. Guests appreciated the efforts of the reception staff and technicians who were often quick to respond to issues, such as a child being stuck in a bathroom or an IT bug preventing room access, resolving problems efficiently and professionally. Even in the face of significant maintenance and cleanliness issues, the positive interactions with the staff were frequently highlighted as a redeeming factor, with some guests stating that the staff's pleasant demeanor "limits the damage" of other shortcomings. The breakfast lady also received specific commendation for her excellent service, contributing positively to the guest experience despite other property-related challenges.

Additional Information
Guests should be aware that certain services, such as the provision of sheets and towels, may incur an additional charge, especially for stays exceeding a few nights, despite some online booking platforms indicating they are included. This discrepancy has led to frustration and the need for negotiation upon arrival. There were also mentions of a general lack of information provided to guests regarding local activities or the cost of nearby amenities like supermarkets, suggesting guests should research these independently. The overall impression is that the property, while having potential due to its quiet location and pleasant pool, is aged and in need of significant refreshment and maintenance to align with advertised standards and guest expectations, as many found the actual condition to be shabbier than depicted in online photos.