Residence Inn by Marriott Asheville Biltmore

This hotel is highly regarded for its spacious, apartment-style suites that often include full kitchens, making it an excellent choice for families and travelers with pets seeking extended stays or a home-away-from-home experience. Many guests highlight the recent renovations that have brought a modern and sleek design to the property. The consistent praise for its cleanliness and the friendly, accommodating staff further enhances the guest experience. It is particularly well-suited for those visiting local attractions or needing a comfortable base for longer trips. To ensure a smooth stay, guests should confirm their specific room configuration, especially if a sofa bed is needed, and be aware of the current parking situation, which has seen some temporary disruptions.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained pool and hot tub, which are popular with families and provide a relaxing option after a day of activities. The outdoor space, including fire pits and landscaped areas, offers pleasant spots for unwinding. The convenience of an on-site laundry room is appreciated, noted for being clean and affordable. While most guests find the Wi-Fi adequate, some have reported issues with its consistency, suggesting it could be improved to meet industry standards. Feedback on the elevators is mixed; while generally efficient, some guests experienced longer wait times or noted a humming noise from units located near their rooms.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness throughout the property and in individual rooms. Guests frequently describe the spacious suites as comfortable and well-appointed, often featuring full-sized refrigerators, microwaves, dishwashers, and coffee makers, providing a convenient "mini-apartment" feel. The beds are generally found to be very comfortable, ensuring a restful night's sleep, though some guests found certain mattresses, particularly pull-out couches, to be less comfortable or too soft. While rooms are typically quiet, some guests noted occasional noise from the air conditioning units or loud toilet flushes. The modern design and effective blackout drapes are also frequently highlighted as positive aspects.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as excellent and high-end for its hotel class. The breakfast variety is extensive, typically including hot items like eggs, sausage, bacon, and potatoes, alongside cold options such as yogurt, fresh fruit, cereals, and DIY waffles. Guests appreciate the quality and freshness of the food, as well as the diligent efforts of the breakfast staff in keeping items stocked and the area clean. However, some guests have noted issues with the juice dispenser not working or a lack of bottled juice as a substitute. There have also been comments about the limited availability of food and early clearing of items towards the end of breakfast hours, and a concern regarding the prevalence of pork options in the hot food selections.

Location & Accessibility
The hotel boasts an excellent location, offering close proximity to Biltmore Estate and downtown Asheville, making it highly convenient for sightseeing and exploring the city. Guests appreciate its easy access to local restaurants and breweries, with many within walking distance or a short drive. While the walkability to nearby dining is a plus, some guests found the immediate neighborhood less pedestrian-friendly, and the hotel's entrances can be tricky to navigate with luggage or pets. A significant point of feedback concerns parking; recent construction in the lot has led to limited spaces and inconvenient parking arrangements for some, including challenges for guests with disabilities. Despite these temporary issues, the availability of free parking is a valued amenity.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, professionalism, and helpfulness. Guests frequently commend the attentive service provided by the front desk, housekeeping, and breakfast teams, highlighting their willingness to assist with requests and provide local recommendations. The check-in process is generally described as smooth and welcoming. Many guests feel that the staff goes above and beyond to ensure a pleasant stay, contributing significantly to the positive overall experience. This dedication to customer service is a recurring theme, with guests often expressing their intent to return due to the exceptional interactions with the hotel team.

Additional Information
The hotel maintains a pet-friendly policy, which is a major draw for guests traveling with their furry companions. While many appreciate the accommodation for pets, some reviews mention challenges such as finding pet hair in rooms or encountering uncleaned pet waste in outdoor relief areas. An unusual point of feedback from one guest was being denied a room due to a reported "locals" policy. Guests should also be aware that late check-out requests are sometimes denied, even for those with loyalty status, due to high occupancy. Furthermore, booking through third-party sites may impact eligibility for rewards program benefits. Some senior guests have also noted that the toilet height in rooms can be uncomfortably low.