Residence Inn by Marriott Atlantic City Airport Egg Harbor Township

The hotel is notable for its spacious rooms and kitchenettes, providing a comfortable and practical base for guests. This makes it particularly well-suited for families seeking ample living space and the convenience of in-room cooking facilities, as well as extended stay guests who appreciate the home-like amenities during longer visits. Pet owners will find the hotel accommodating, though specific outdoor areas for pets may be limited. While some guests find it a good option for value-conscious travelers, the hotel is currently undergoing significant renovations. This ongoing work has unfortunately led to disruptive noise, limited access to certain areas, and occasional utility interruptions, impacting the overall guest experience for many. To ensure a more comfortable stay, it is highly advisable to inquire about the current status of renovations and potential disruptions, and to confirm the consistent availability of hot water, which has been a recurring concern among recent guests.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though their availability and condition vary. The swimming pool, a feature many guests look forward to, has frequently been reported as closed due to maintenance, failed inspections, or issues with its heating system, disappointing many families and leisure travelers. The fitness center is available, but some guests found its equipment to be spotty, with unpowered machines and a lack of towels. During the ongoing renovations, both elevators have been heavily utilized for construction purposes, often appearing with cardboard protection and debris, which can be inconvenient. While rooms are equipped with a kitchenette including a full-size fridge, microwave, and dishwasher, some guests noted a lack of essential items like pots and pans or garbage disposals. The Wi-Fi service has also received mixed reviews, with many reporting it as slow, unreliable, and prone to buffering, making remote work or streaming difficult.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, with many expressing significant concerns. While some rooms are described as clean and spacious, a considerable number of guests reported issues such as dated furnishings, dirty carpets, stained upholstery, and even mold in bathrooms or from flood damage. Many rooms are said to have an unpleasant odor, sometimes attributed to smoke or dampness. The beds and pillows often receive criticism for being worn, lumpy, or causing discomfort, with some mattresses having permanent indentations. A pervasive and critical issue is the inconsistent availability of hot water, with numerous reports of cold or lukewarm showers, low water pressure, and non-functional toilets. In-room amenities like TVs are often old and unreliable, and some guests found essential items like toiletries or hairdryers to be missing or broken. Noise is a significant concern, with guests frequently disturbed by loud construction activities, foot traffic from upper floors, and general hallway noise due to poor sound insulation.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews from guests. Many appreciate the convenience and the standard selection of hot breakfast items, including waffles, sausage, eggs, and coffee. However, a significant number of guests expressed disappointment with the food quality and variety. Common complaints include items appearing lukewarm or having been sitting for too long, with eggs described as gummy and sausage patties as pale. Some guests noted a lack of options like oatmeal or peanut butter, and issues with the juice machine or the freshness of fruit, such as overripe bananas. Furthermore, the breakfast area is sometimes described as not being consistently replenished, with food running out before the end of service hours, leaving later guests with limited choices. Overall, while the free breakfast is a convenience, its execution often falls short of guest expectations.

Location & Accessibility
The hotel's location is consistently praised by guests for its convenience and accessibility. It is situated close to a variety of restaurants and stores, including a Walmart and drive-thru Starbucks, making it easy for guests to access necessities and dining options. The property is also noted for being a reasonable distance from beaches and about a fifteen-minute drive to downtown Atlantic City, offering a good balance between quiet surroundings and access to entertainment. For those traveling by air, the hotel is conveniently located near the Atlantic City Airport. While the hotel generally offers ample parking, guests have reported that ongoing construction has significantly impacted available spaces, with shipping containers and construction trailers occupying many spots, sometimes leading to concerns about debris like nails. Additionally, some late-night arrivals have found the main entrance locked, requiring them to ring a doorbell for entry.

Staff & Service
The staff at the hotel generally receives overwhelmingly positive feedback, with many guests highlighting their friendliness, helpfulness, and courteous demeanor. Specific individuals are often commended for their warm welcome and efforts to assist guests. The check-in and check-out processes are frequently described as quick and easy, though some guests experienced delays due to rooms not being ready. However, despite the positive interactions with individual staff members, the hotel's issue resolution capabilities are a significant point of contention. Numerous guests reported difficulties in getting problems addressed, particularly concerning the persistent lack of hot water, non-functional room amenities, or issues with room cleanliness. Complaints include unreturned calls, unfulfilled promises of maintenance, and a perceived lack of concern from the front desk regarding serious issues, leading to frustration and dissatisfaction for many who felt their concerns were not adequately handled or compensated.

Additional Information
A critical piece of information for prospective guests is the hotel's ongoing renovation work, which has been a major source of disruption. Many guests were not informed of this beforehand, leading to unexpected noise from drilling and pounding during daytime hours, even on weekends, and occasional water shut-offs. This extensive work has also contributed to the property's overall appearance, with many areas described as dated and in need of a refresh, despite some efforts to maintain cleanliness. The persistent and long-standing issue of no hot water in rooms is a recurring complaint, with guests often resorting to boiling water for personal hygiene, and management seemingly aware but unable to resolve it. Furthermore, housekeeping services are not provided daily; guests must request room cleaning, and even then, service can be inconsistent, sometimes limited to just emptying trash or not occurring at all, which can be inconvenient for longer stays.