Residence Inn by Marriott Billings

This hotel offers a comfortable and welcoming stay, distinguished by its spacious rooms that often include kitchenettes and a cozy fireplace, creating a home-like atmosphere. Guests frequently commend the overall cleanliness of the property and the comfortable beds, contributing to a restful experience. The hotel is particularly well-suited for families seeking ample space and amenities, business travelers looking for extended-stay comforts, and road trippers needing a convenient and well-equipped stopover. To ensure the best experience, it is advisable to confirm the operational status of all facilities, especially the pool, prior to arrival, and to clarify any specific hotel policies, such as those regarding pet fees or room cleaning schedules.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including well-appointed kitchenettes within the rooms, which are a significant convenience for longer stays. The presence of a relaxing fire pit area and a well-equipped fitness center are also frequently highlighted as positive aspects. While a hot tub is available and enjoyed by many, the pool is a recurring point of concern, with numerous reports of it being cold, out of service, or undergoing renovation, which has led to disappointment for guests, particularly those traveling with children. The hotel also offers free Wi-Fi, though some guests have reported connectivity issues.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests describing their rooms as spotless and well-maintained. The spacious rooms are a major highlight, often featuring comfortable beds and even comfortable pull-out beds, which is a rare find. Many rooms include a fireplace, adding to the cozy ambiance, and a full-size coffee maker in the kitchenette is a welcome amenity. While most guests find the rooms to be quiet, some have noted issues with noisy AC units, loud noises from rooms above, or a noisy fridge. Isolated reports mention minor wear and tear, such as worn furniture or pet hair on couches, and occasional issues with dirty dishes or hair in the shower.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, frequently described as great, delicious, and offering a nice spread with good variety. Guests particularly enjoy options like turkey sausage, eggs, pastries, and a wide array of oatmeal toppings. The coffee and flavored water also receive positive mentions. However, some guests have experienced instances of scarce breakfast items, especially closer to the end of service hours, and a few have noted the food being lukewarm or the orange juice and coffee being of poor quality.

Location & Accessibility
The hotel's easy location is a key advantage, situated in a nice area that is considered close to everything and offers convenient access to the interstate. Guests appreciate its proximity to various restaurants and a large retail store, making it convenient for dining and stocking up on supplies. A pleasant walking path behind the hotel provides easy access to nearby establishments. While the hotel offers plenty of free parking, some guests have found the handicap parking to be inconveniently located far from the lobby. A few reviews also mention the hotel being somewhat far from downtown attractions.

Staff & Service
Most guests commend the friendly staff, highlighting their helpfulness and welcoming demeanor from check-in to check-out. Many positive interactions are reported, with staff going out of their way to be accommodating, such as providing a pack and play for infants. The quick check-in process is also frequently praised. However, there are notable instances of negative feedback, including reports of unresponsive staff regarding requests like pool towels, and some guests have experienced rude staff interactions. Loyalty program members have occasionally expressed disappointment about not receiving expected room upgrades.

Additional Information
The hotel has a pet-friendly policy, which is appreciated by many travelers with animals, but there are significant and frequent complaints regarding the high pet fees and additional, often disputed, cleaning fees. A controversial policy involves hotel staff conducting "wellness checks" and entering rooms without explicit permission, even when a "do not disturb" sign is displayed. Furthermore, some guests with local addresses have reported their reservations being cancelled upon check-in. Other recurring issues include key card malfunctions, unreliable internet service requiring guests to contact an external provider, and a cleaning service policy that limits room cleaning to every four days, which some guests find insufficient.