Residence Inn by Marriott Bloomington by Mall of America

The hotel is a highly convenient choice for travelers seeking easy access to the Mall of America and the airport, offering a complimentary shuttle service to both key destinations. Its spacious suites with full kitchens are a signature feature, providing a home-like environment that is particularly well-suited for families needing extra space and cooking facilities, as well as long-term stays and business travelers who appreciate the added convenience. Guests consistently highlight the exceptional service provided by the staff and the significant value offered by the complimentary breakfast. For solo travelers, the hotel provides a safe and comfortable environment. To enhance your stay, it is advisable to book your airport shuttle in advance due to high demand, and be prepared for a parking fee, which is a common point of feedback not always disclosed upfront.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience, though some aspects receive mixed feedback. Many guests appreciate the presence of a swimming pool, which is a popular amenity, especially for families; however, some note that the pool has been permanently removed or was closed during their stay, with an arrangement to use a sister property's pool nearby. There is no hot tub available. The fitness center is described as small and basic, providing adequate equipment but not extensive options. A significant highlight for many is the inclusion of full kitchenettes in the rooms, equipped with a full-size refrigerator, dishwasher, and stovetop, along with essential dishes and utensils, though some note issues with stove functionality or lack of a sponge. Additional amenities include a laundry room, a small on-site market (though items are considered overpriced), a basketball court, and a patio area with a gas grill. Wi-Fi connectivity receives mixed reviews, with some finding it adequate and others experiencing issues.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied, with many guests finding their accommodations clean and tidy upon arrival. However, a notable number of reviews indicate concerns regarding the dated appearance and general wear and tear of the rooms, including stained carpets, peeling paint, water stains, and worn furniture. Some guests reported unpleasant odors, such as musty smells, dog urine, or cigarette smoke, upon entering their rooms. While many praise the comfortable beds for a restful sleep, the sofa beds are frequently described as uncomfortable, thin, and lumpy, with mechanisms that can be felt through the mattress. Noise levels are mixed; some rooms are noted for being quiet, while others experience disturbances from thin walls, noisy air conditioning units, or even flushing toilets. Bathrooms are generally functional, though some guests mentioned issues with slow hot water, low toilets, or curved tub bottoms, and occasional oversights in housekeeping like missing toilet paper or uncleaned surfaces.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as a significant highlight of their stay. Many commend the variety and quality of the food options available, which typically include hot items like eggs, sausages, waffles, French toast, and pancakes, alongside an oatmeal bar and toast station. The breakfast area staff are frequently noted for their diligence in keeping items well-stocked and the area clean, even during busy periods. While the overall selection is appreciated, some guests expressed a desire for more gluten-free items or a wider range of fruit and meat options, such as bacon. The on-site market offers snacks and drinks, but these are generally considered to be overpriced. Beyond breakfast, some guests enjoyed the comfortable bar area and found the food served there to be of good quality.

Location & Accessibility
The hotel's prime location is a major advantage, offering exceptional convenience for travelers. It is situated just minutes away from the Mall of America and the Minneapolis-St. Paul International Airport, making it ideal for both leisure and business trips. Guests also appreciate its close proximity to other essential amenities, including a Walmart and IKEA. A highly valued service is the complimentary shuttle to both the airport and the Mall of America, which most guests find to be reliable and efficient, with drivers often running on time. However, some experiences with the shuttle have been mixed, with occasional reports of delays or issues with availability, leading some guests to opt for ride-sharing services. A recurring point of dissatisfaction among guests is the parking fee, which many find unexpected and an unnecessary additional cost, especially given that it applies to the hotel's own parking lot.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, standing out as a major strength of the property. Guests frequently commend the team for their friendliness, helpfulness, and accommodating nature, noting that staff members go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and easy, with front desk associates being professional and attentive. Maintenance requests are handled promptly and efficiently, resolving issues like non-working refrigerators or broken toilets. While most experiences with housekeeping are positive, with staff providing room refreshes and restocking essentials, some guests reported minor oversights, such as forgotten toilet paper or infrequent room servicing during longer stays. Overall, the dedication of the staff, from the front desk to the dining and shuttle teams, significantly contributes to a welcoming and positive guest experience.

Additional Information
Guests should be aware of several miscellaneous but important details that impact their stay. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though some guests noted associated issues like room odors. There are ongoing or planned renovations to update the property, which some guests observed during their stay, indicating a future improvement to the dated aspects of the rooms. While the hotel provides many conveniences, guests noted a lack of complimentary bottled water, with water available for purchase at a high price. The on-site market also features overpriced snacks. For families with infants, the hotel can provide a pack n play upon request. Additionally, the hotel has a basketball court and a patio with a gas grill available for guest use, which are popular amenities for recreation and group gatherings.