Residence Inn by Marriott Charlotte Uptown

This hotel offers a highly convenient urban stay, particularly noted for its proximity to major stadiums and downtown attractions, making it an ideal choice for sports enthusiasts and sightseers. Guests frequently highlight the spacious rooms and the excellent complimentary breakfast as significant advantages. While the attentive staff generally receives praise for their helpfulness, some guests experienced inconsistencies. The hotel's central location also appeals to business travelers and families seeking easy access to the city's offerings. To maximize your experience, it is advisable to clarify parking procedures upon arrival and be prepared for potential city noise due to the vibrant downtown setting and proximity to event venues.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience and comfort. Many guests appreciate the inclusion of a full kitchenette in the rooms, offering flexibility for longer stays or for preparing meals. The fitness center is well-regarded, providing a good space for workouts. While the elevators are generally efficient, some guests reported issues with only one being operational, leading to longer wait times. A bar area is available for drinks and food, and a lobby bodega offers quick snacks. Guests can also access Wi-Fi, though some noted it could be unstable without an upgrade. The hotel has undergone recent construction in common areas, resulting in a more appealing ambiance, including a welcoming fireplace in the entry. Some guests, however, found the selection of TV channels to be limited.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room condition is mixed; while many describe rooms as clean and well-maintained, others reported issues such as unpleasant odors, visible hair, or signs of wear and tear, including dated decor and unsafe bathroom tiles. The spacious rooms are consistently praised, often featuring separate living and kitchen areas. However, the comfort of the beds varies, with some guests finding them very comfortable while others described them as hard or uncomfortable. A significant concern for many is the noise levels, stemming from street traffic, stadium events, and even internal sources like elevators and loud HVAC systems. Some bathrooms also experienced issues with water pressure or fixtures. Housekeeping service frequency was a point of contention, with some guests noting rooms were not serviced daily or as requested.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently receiving high praise from guests. Many commend the breakfast buffet for its extensive and delicious options, including a popular yogurt parfait bar and a well-stocked coffee/tea bar with various syrups. The food quality is generally described as excellent, with a wide variety of hot and cold items that are kept fresh and replenished. The dedicated breakfast staff are frequently highlighted for their exceptional friendliness, attentiveness, and efficiency in managing the dining area. Beyond breakfast, the hotel also features a restaurant and bar area, which offers an affordable menu for lunch and dinner, with guests noting the food is well-prepared.

Location & Accessibility
The hotel's central location is a major draw, particularly its direct proximity to Bank of America Stadium and the Charlotte Knights game stadium, making it exceptionally convenient for attending sporting events and concerts. Guests appreciate being within walking distance of numerous attractions, including museums, shops, and a wide array of dining options in downtown Charlotte. This excellent walkability often eliminates the need for a car. Parking is available in an on-site parking garage, which is generally considered convenient, though some guests found the system confusing upon arrival and noted that it incurs a daily fee. While the location is highly advantageous, guests should be aware that the vibrant urban setting can lead to considerable street noise, especially during events.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, and accommodating. Many guests specifically commend the breakfast staff for their exceptional service and warm demeanor, creating a welcoming start to the day. The check-in process is often described as quick and seamless, though some guests experienced delays or issues with room availability, particularly during peak event times. While most interactions are positive, a few guests reported instances of unhelpful or rude behavior from certain front desk personnel. Overall, the attentive service provided by the team, including the bar staff, contributes significantly to a positive guest experience, with many highlighting their professionalism and willingness to assist.

Additional Information
The hotel is a popular choice for long-term stays, with its spacious rooms and in-room kitchenettes providing a comfortable, home-like environment for extended visits. Guests with rewards program benefits often appreciate the perks, though some noted inconsistencies in their application. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. However, some guests have reported negative experiences related to the hotel's overbooking policy, where confirmed reservations were unexpectedly moved to other properties, causing significant inconvenience. There have also been isolated reports of an age minimum check-in issue, leading to denied access for some younger guests. The general hotel ambiance has been described by some as having a musty smell in certain areas.