Residence Inn by Marriott Kansas City at The Legends

The hotel is highly regarded for its prime location directly across from the Legends Outlet Mall, offering unparalleled access to a wide array of shopping, dining, and entertainment venues. This makes it an ideal choice for shoppers looking for convenience, families seeking spacious accommodations and amenities for children, and event-goers attending nearby sporting events or concerts. Guests consistently highlight the hotel's overall cleanliness, the generous spaciousness of its rooms, and the generally friendly and accommodating demeanor of the staff. The complimentary breakfast is also a frequently mentioned positive, often exceeding expectations. To enhance your stay, guests should be aware of the parking fees upon arrival and consider confirming the operational status of the pool, as it has been noted to be closed for maintenance at times. Additionally, if planning to use the outdoor basketball court, bringing your own inflated ball is advisable for optimal enjoyment.

Facilities & Amenities
Most guests appreciate the range of facilities available, particularly the spacious rooms that often include a full kitchen or kitchenette, providing convenience for longer stays or meal preparation. The hotel features an indoor pool, though some guests have noted it can be cold, and the hot tub has unfortunately been removed. For recreation, there is an outdoor seating area and a small outdoor basketball court, although the basketball provided may not be adequately inflated. A fitness center is available for guests to maintain their routines. While free Wi-Fi is provided, some guests have experienced intermittent signal loss. The presence of ice machines and vending machines adds to guest convenience, and the overall modern design of the property is frequently praised.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing the rooms and common areas as spotless and well-maintained. Rooms are consistently noted for being spacious and well-designed, often featuring separate living areas and kitchens. Guests frequently commend the comfortable beds and quality linens that contribute to a restful night's sleep. However, some specific concerns have been raised regarding room condition, including instances of sticky bathroom floors, hair found in showers, and occasional moldy pillowcases. Some pull-out beds have been reported to have stains and lack proper bedding. While rooms are generally quiet, some guests have experienced noise levels from neighbors or external construction. Issues with AC units and heating have also been reported, along with an occasional odd odor or musty smell in some areas.

Dining & Food Quality
Feedback on dining experiences, particularly the complimentary breakfast, is mixed but generally positive. Many guests describe the breakfast as great, with a good selection that often surpasses typical hotel offerings, including hot options and a variety of choices. However, some guests have found the breakfast to be below average, with items being dry or stale, and the layout sometimes unorganized. Issues with the coffee supply running out and food items needing frequent replenishment have also been noted, especially during busy periods. The breakfast timing, particularly on weekends, has been a point of contention for some, with early closing times. While the hotel does not feature a full-service restaurant, its proximity to numerous restaurants within walking distance is a significant advantage for guests seeking diverse dining options.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, offering immediate walking distance access to the Legends Outlet Mall, a wide variety of restaurants, and various entertainment venues. This makes it exceptionally convenient for shoppers, those attending events at nearby sporting venues like the soccer stadium or racetrack, and anyone looking for easy access to amenities. However, parking is a significant point of concern for many guests. A daily fee is charged, which many find excessive, especially given the frequent difficulty in finding available spots on the property. This often leads guests to park in adjacent shopping areas, with some even reporting towing issues due to unclear parking designations. Despite these challenges, the overall convenience and safety of the surrounding area are highly valued.

Staff & Service
The staff at the hotel generally receives overwhelmingly positive feedback, with many guests commending their friendliness, helpfulness, and attentive service. Specific individuals are often praised for going above and beyond, assisting with reservations, and ensuring a pleasant stay. The check-in process is typically described as quick and efficient. However, some guests have reported issues with billing discrepancies and a perceived lack of responsiveness from management in resolving these problems. Housekeeping service has been inconsistent for some extended-stay guests, with reports of infrequent cleaning or incomplete service, such as floors not being swept. Despite these isolated issues, the maintenance team is often highlighted for their prompt and effective resolution of in-room problems, contributing positively to the guest experience.

Additional Information
Guests should be aware of the pet policy, which includes a notable fee, and some pet owners have found it challenging to locate suitable outdoor areas nearby. The hotel implements a secure entry system requiring a room key for access, which enhances guest safety, though some signage about car break-ins in the area has been noted. A unique safety concern raised by a few guests involves the placement of dishwasher pods in rooms, which could be mistaken for candy by young children. The hotel is undergoing renovations, which some guests have experienced as minor inconveniences like construction noise or temporary facility closures. For loyal guests, rewards program benefits are appreciated. The hotel also provides thoughtful touches like umbrellas in rooms and complimentary bottled water during events.