Residence Inn by Marriott Lancaster

The hotel stands out for its spacious suites featuring full kitchens, making it a highly practical and comfortable choice for various travelers. Its consistent cleanliness and excellent location near key attractions and amenities are frequently highlighted by guests. This establishment is particularly well-suited for families seeking ample space and cooking facilities, business travelers needing a quiet and well-equipped base, and extended stay guests who benefit from the home-like amenities. Pet owners will also find it accommodating, with a welcoming policy and nearby walking paths. For those with food allergies, the in-room kitchens offer invaluable convenience for preparing safe meals. To enhance your stay, consider utilizing the full kitchen for meal preparation, and if quiet is a priority, request a room away from the highway.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool is generally well-kept and clean, providing a pleasant option for relaxation, though some guests noted the water can be chilly or murky, and its location might feel exposed. A well-equipped fitness center is available, featuring high-end Matrix treadmills, although some visitors found it small and occasionally lacked wipes for equipment. A standout feature is the full kitchen in each suite, complete with a full-size refrigerator, dishwasher, stovetop, microwave, and ample kitchenware, proving highly beneficial for longer stays or specific dietary needs. Guests also appreciate the coinless laundry facilities, which are convenient and affordable. While most amenities are well-received, some guests experienced issues with elevators not consistently working, and the air conditioning system, which is motion-sensored and locked to a minimum temperature, preventing continuous fan operation. The hotel also provides EV charging spaces and an outdoor firepit.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, frequently describing rooms as spotless, immaculately clean, and well-maintained. The spacious rooms are noted for their modern design, high ceilings, and comfortable layouts, often feeling like a home away from home. Most guests find the beds comfortable with good quality pillows, ensuring a restful night's sleep, though some found the mattresses too soft or hard, and the pull-out sofa beds were occasionally reported as uncomfortable due to visible springs. Noise levels are generally low, with well-insulated walls contributing to a quiet environment, though some rooms facing the highway or with loud AC units experienced minor disturbances. The bathrooms are spacious with large showers, but some guests reported issues with dim mirror lighting, inconsistent hot water, low water pressure, and water escaping the shower area, making the floor slippery. Isolated incidents of uncleaned areas, such as stained carpets, dirty sofas, or missed housekeeping services, were reported by a few guests.

Dining & Food Quality
The hotel offers a complimentary breakfast that is generally well-regarded by guests, providing a convenient start to the day. The breakfast variety includes hot and cold options such as scrambled eggs, various sausages, fresh fruits, oatmeal, cereals, and a selection of breads, including gluten-free bread. The coffee is frequently praised for being hot and readily available. While many find the breakfast good, some guests felt the quality could be improved, describing it as typical or containing too many processed items. There were also comments about the breakfast area becoming crowded, and food running out quickly if not accessed early, with some finding the hours too restrictive. Despite these points, the convenience of having breakfast on-site is a significant plus. For other dining options, the hotel's location provides easy access to numerous restaurants and eateries nearby, including popular spots like Shake Shack.

Location & Accessibility
The hotel boasts an excellent and convenient location, making it a significant draw for guests. It is situated near major highways, offering easy access to various attractions such as the Sight and Sound Theater, Hershey Park, and downtown areas. A key highlight is its walking distance proximity to a large Wegmans supermarket, a Starbucks, and a shopping center with additional dining options, providing immense convenience for daily needs. The hotel is set on a hill, offering great views and contributing to a generally quiet atmosphere despite being close to main roads. Ample free parking is available on-site, though some guests noted that parking can become tight when the hotel is fully booked. While generally easy to navigate, a few guests mentioned that the entry and exit routes can be somewhat winding or require navigating around other structures. Overall, the location is highly praised for its accessibility to both local amenities and regional attractions.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, and professional demeanor, contributing significantly to a positive guest experience. Many guests highlight the staff's attentiveness and willingness to accommodate requests, from quick check-ins to assisting with early arrivals. However, feedback on housekeeping service is mixed; while some guests commend its efficiency and thoroughness, a notable number reported issues such as a lack of daily service, unmade beds, or unemptied trash during their stay, even after requesting it. Some guests also expressed disappointment regarding the lack of acknowledgment for loyalty program benefits or upgrades. Isolated incidents of staff appearing unconcerned, unresponsive, or needing further training were mentioned, particularly concerning handling guest issues like a water outage. Despite these occasional inconsistencies, the overall sentiment points to a dedicated team striving to provide good service, with many guests feeling welcomed and valued.

Additional Information
The hotel offers several notable features and policies that enhance the guest experience. It maintains an outstanding pet-friendly policy, warmly welcoming furry family members and providing convenient access to nearby walking paths. Guests should be aware that while the hotel is generally well-maintained, some loyalty program benefits for elite members were not consistently acknowledged. Housekeeping services operate on a schedule, with towel and supply replenishment every other day and a full room clean every seven days. The air conditioning units are motion-sensored and have a locked minimum temperature, which might be a consideration for guests who prefer continuous fan operation or cooler room temperatures. For guests with mobility needs, some found the tall beds challenging for wheelchair accessibility. The hotel also provides convenient coinless laundry facilities and electric vehicle charging spaces, adding to its appeal for various travelers. An unusual incident involving a water outage was reported by a few guests, causing temporary inconvenience.