Residence Inn by Marriott Louisville Airport

This hotel is highly regarded for its spacious rooms and suite accommodations that often include full kitchens, making it an excellent choice for families and long-term guests seeking a home-like environment. Its signature feature is its exceptional proximity and complimentary shuttle service to the Kentucky Exposition Center and Louisville Airport, which is particularly beneficial for event attendees and business travelers. Guests frequently commend the generally clean facilities and the helpfulness of the staff. While the hotel's location offers unparalleled convenience, guests should be prepared for potential noise from nearby air traffic and highways. To ensure a comfortable stay, consider utilizing the provided earplugs and, if a full oven is desired, inquire about its availability in specific room types.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and comfort. Many guests appreciate the outdoor pool and a well-equipped fitness center that is spacious and clean, providing ample options for exercise. An outdoor seating area with a fire pit and grill is also available, creating a pleasant space for relaxation. The shuttle service to the airport and local attractions within a three-mile radius is consistently praised as a significant convenience, saving guests money on parking. While the hotel provides laundry facilities, some guests note that these are coin-operated and that the machines can be small or inefficient. Most guests find the Wi-Fi adequate for their needs, though some report slower speeds than expected.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests describe their rooms as very clean and well-kept, appreciating the overall tidiness. However, some reviews mention issues such as semi-dirty rooms, sticky floors, or hair in the shower, indicating inconsistencies in housekeeping. The beds receive mixed reviews, with some guests finding them comfortable while others describe them as worn out or uncomfortable, particularly pull-out sofas and flat pillows. Rooms are generally spacious, offering ample room to spread out, and many feature full kitchens which are a significant convenience. A recurring concern is the noise levels from the nearby airport and highway, with guests reporting loud planes and traffic, though the hotel thoughtfully provides earplugs. Some older rooms show signs of wear, including issues with bathroom doors, heating, or non-functional fireplaces.

Dining & Food Quality
The hotel's dining options are generally well-received, particularly the complimentary breakfast. Most guests praise the breakfast as excellent, fresh, and well-stocked, often highlighting the variety of options available, including freshly prepared eggs and sausages. Some guests appreciate the presence of a cook on-site during breakfast hours. While the selection is generally good, a few guests wished for more variety in the daily offerings. The hotel also occasionally hosts a customer appreciation happy hour with complimentary food and drinks, which is a pleasant surprise for many. There is no full-service restaurant on-site, but a snack and wine area is available for convenient purchases.

Location & Accessibility
The hotel's central location is a major highlight for guests, offering exceptional proximity to key attractions and venues. It is conveniently situated just minutes from the Louisville Airport, the Kentucky Exposition Center, Kentucky Kingdom, and Churchill Downs, making it ideal for attendees of various events and leisure travelers. The availability of a complimentary shuttle service further enhances accessibility to these locations, reducing the need for personal transportation. While the location is highly advantageous, parking can be challenging, especially during peak event times, with some guests noting limited spaces and dimly lit areas. Despite some concerns about the immediate surroundings, the hotel itself is considered safe and secure.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness. Many guests highlight specific front desk team members for their attentiveness and willingness to go above and beyond to assist with requests and challenging logistics. The shuttle drivers are also frequently commended for their excellent service. However, feedback on service is mixed, with some guests reporting issues such as slow check-in processes, unhelpful interactions, or perceived unprofessionalism from certain staff members. There are also instances where late checkout requests were inconsistently handled, and some guests reported unexpected early checkout fees or billing discrepancies. Despite these concerns, many guests feel well taken care of and appreciate the overall positive demeanor of the team.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though some reviews indicate high fees for pets and challenges finding suitable outdoor areas. There have been reports of inconsistent late checkout policies and unexpected early checkout fees, which can be a point of frustration for some guests. While the hotel aims to provide a comfortable stay, some guests have experienced issues with double charges on their credit cards. The property is described as an older hotel, though the lobby and breakfast areas have been updated. Security is present on-site, contributing to a sense of safety. The hotel offers unique amenities like a basketball hoop and provides earplugs in rooms due to external noise, which is a thoughtful touch.