Residence Inn by Marriott Memphis Downtown

The hotel offers a distinctive stay, characterized by its spacious, apartment-style rooms with kitchenettes and charming Art Deco architectural features, providing a comfortable and unique urban retreat. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, alongside the hotel's excellent central location. The generous room sizes, often featuring loft layouts, are a consistent point of praise, making it an ideal choice for families seeking ample space and business travelers on extended stays. Its prime position near major attractions also makes it perfect for sightseers and couples looking to explore the city's vibrant culture and nightlife. To enhance your experience, guests recommend taking advantage of the convenient valet service for parking, and it's advisable to call ahead for your vehicle to minimize wait times. Be aware that ongoing construction near the hotel may temporarily affect street access.

Facilities & Amenities
Guests appreciate the hotel's well-regarded rooftop terrace, which offers stunning city views and a relaxing atmosphere with piped-in music and various seating options, making it a popular spot for unwinding day or night. While some guests wish for a bar on the rooftop, its current setup provides a pleasant communal space. The convenience of an on-site Starbucks is frequently mentioned, allowing for easy access to coffee and quick bites. Rooms are equipped with a full kitchenette, including a refrigerator, microwave, and dishwasher, which is highly valued for longer stays or preparing meals. The hotel also provides a guest laundry facility on the top floor, described as spotless and efficient. A small fitness center is available, and guests can access a larger nearby facility. Free Wi-Fi is provided, and the presence of ice machines and vending machines adds to overall convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort, with many guests praising the spotless condition of their accommodations. Rooms are notably spacious, often featuring unique loft layouts with elevated sleeping areas, providing ample living space and a sense of separation. The beds are frequently described as comfortable, ensuring a restful night's sleep, though a few guests found them too firm. Bathrooms are typically large, offering good water pressure and soft towels, although isolated reports mention wobbly sink taps or generally low water pressure. While most rooms are quiet, some guests have noted noise from external machinery or internal air conditioning units. The presence of a kitchenette with cooking essentials and a coffee maker is a significant convenience. Some guests noted that windows are sealed, and a few isolated incidents mentioned issues like unvacuumed floors or a lack of an in-room safe.

Dining & Food Quality
The hotel offers a complimentary breakfast that is generally well-received, providing a convenient start to the day. Most guests appreciate the variety of options, which typically include hot items like scrambled eggs, sausage, and waffles, alongside bagels, English muffins, bread, cereals, and oatmeal. Both hot and cold drinks are available. While many find the breakfast satisfying, some guests describe it as predictable or mediocre, with occasional reports of items running out, such as bacon, or a desire for more diverse hot selections. The coffee quality receives mixed feedback, with some suggesting it needs improvement, though the on-site Starbucks provides an alternative. Some guests also noted a lack of vegetarian options or diluted juice. Overall, the breakfast is seen as a valuable inclusion, offering sufficient choices for most palates.

Location & Accessibility
The hotel boasts an excellent central downtown location, placing guests within easy walking distance of numerous popular attractions. Guests frequently highlight its proximity to Beale Street, the Peabody Hotel, the riverfront, the National Civil Rights Museum, and the FedEx Forum. Various restaurants and a Walgreens are also conveniently close by. The hotel is situated near trolley line stops, offering easy access to other parts of the city like Sun Studio, though the trolley service is not always operational. Parking is primarily handled by a valet service, which is generally efficient but can be expensive and occasionally slow, with some guests reporting issues with tickets. While the hotel itself is considered safe, some guests express concerns about the surrounding area, particularly at night, due to homelessness or rowdy crowds.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently praising their exceptional friendliness, helpfulness, and professionalism. Many reviews highlight how the staff goes above and beyond to ensure a comfortable and memorable stay, from providing local recommendations to assisting with specific requests. The check-in process is often described as quick and smooth, with staff being welcoming and accommodating, even offering early check-ins or late check-outs when possible. The valet service staff are also commended for their courtesy and efficiency, despite occasional reports of longer wait times for vehicle retrieval. Housekeeping is generally noted for maintaining cleanliness, though a few isolated incidents mentioned rooms not being serviced. Overall, the attentive and caring nature of the entire team is a recurring theme, significantly enhancing the guest experience.

Additional Information
The hotel maintains a high level of security, with main doors locked 24/7, requiring key access, which guests appreciate for peace of mind. While the hotel has a pet-friendly policy, some guests found the associated fee to be high, and opinions varied on the availability of suitable outdoor areas for pets. Guests should be aware of ongoing construction in front of the hotel, which may temporarily impact street access and cause some inconvenience upon arrival. The unique room layouts, particularly the loft-style suites with elevated sleeping areas, are a distinctive feature, though some found the design unconventional. The hotel does not offer traditional room service, but the in-room kitchenettes and nearby dining options mitigate this. Some guests noted the absence of an in-room safe, but a safe is available at reception.