Residence Inn by Marriott Montreal Midtown

The hotel offers a distinctive stay, primarily recognized for its spacious, apartment-style rooms equipped with full kitchenettes, providing a comfortable and convenient home-away-from-home experience. This makes it an excellent choice for families seeking extended stays or business travelers desiring self-catering options. Guests consistently highlight the hotel's overall cleanliness and modern aesthetic, noting it feels new and well-maintained. The property also stands out for its pet-friendly policy, accommodating guests traveling with their furry companions. While many appreciate the comprehensive on-site facilities, including a gym and pool, some suggest requesting a room away from the main road to ensure a quieter stay, as traffic noise can occasionally be noticeable. Additionally, guests planning to utilize the complimentary breakfast should be prepared for potential crowding during peak hours.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive range of facilities and amenities, which significantly enhance their stay. The 24-hour gym is well-equipped and appreciated by many for its accessibility. An indoor pool and sauna are available for relaxation, though some guests have noted the pool water can occasionally be cold, and there is no hot tub. A convenient laundry room is also on-site, allowing guests to refresh their wardrobe during longer visits. The kitchenettes within the rooms are a major highlight, featuring a full-sized refrigerator, stove, dishwasher, and essential plates and silverware, making it easy for guests to prepare their own meals. While free Wi-Fi is provided, a few guests reported intermittent connectivity issues.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness and the overall comfort of its accommodations. Rooms are widely described as spacious and modern, often resembling well-appointed studio apartments, which is particularly beneficial for families or extended stays. Guests frequently highlight the comfortable beds and high-quality linens that contribute to a restful night's sleep. The bathrooms are noted for being roomy, with good water pressure in the walk-in showers. While most rooms are considered quiet, some guests in rooms facing the main road have experienced traffic noise. A few isolated comments mentioned minor issues such as a noisy air conditioning unit, a pull-out bed that was not very comfortable, or a shower door that did not close properly.

Dining & Food Quality
The complimentary breakfast is a significant feature, with many guests appreciating its inclusion and the variety of options available. The breakfast buffet typically offers a selection of hot items such as eggs, bacon or sausage, and potatoes, alongside Belgian waffles, pastries, fresh fruit, yogurt, and beverages. Most guests find the food quality to be good, describing it as fresh and delicious. However, feedback on the breakfast experience is mixed. Some guests report that the breakfast area can become very crowded, leading to food running out quickly and slow replenishment during peak times. A few found the overall selection limited or the quality inconsistent, with occasional comments about undercooked items or a lack of specific options like certain teas or Asian dishes.

Location & Accessibility
The hotel's location is generally considered convenient, especially for guests traveling by car, offering easy access to major highways and a short drive to downtown. It is situated near a shopping plaza with various stores and restaurants, including a Walmart, which is within a 10-15 minute walk. For those relying on public transport, the hotel is a 5-10 minute walk from metro stations like Namur and Plamondon, providing connectivity to the city center. The underground parking is a notable convenience, described as safe, comfortable, and easily accessible, though it incurs a daily fee. While the immediate neighborhood may not be a primary tourist draw, its strategic position makes it a practical base for exploring Montreal.

Staff & Service
Guest feedback on the staff and service is notably mixed, with many praising the team's friendliness, helpfulness, and attentiveness. Numerous reviews highlight staff members who are polite, professional, and go "above and beyond" to assist guests, including providing local recommendations and ensuring a smooth check-in process. However, a significant number of guests reported negative experiences, citing instances of rude or unprofessional staff, particularly at the front desk. Some encountered issues with unresponsive service, including ignored calls or messages, and difficulties in resolving problems like non-functional in-room entertainment or Wi-Fi. There were also recurring complaints about housekeeping entering rooms unannounced and a perceived lack of willingness to honor elite member privileges or address deposit and refund issues.

Additional Information
The hotel is a relatively new property, having opened in 2022, which contributes significantly to its modern feel and well-maintained appearance, often described as fresh and clean. It operates with a pet-friendly policy, accommodating guests traveling with animals, though some pet owners noted the challenge of finding convenient on-site waste disposal areas. The hotel is co-located with a Courtyard hotel on the same premises, sharing certain facilities such as the gym and pool, which provides guests with a broader range of amenities and a larger overall complex. Guests should be aware that while the hotel offers many conveniences, some standard in-room items like water bottles are not complimentary. The hotel also features an on-site bistro, offering additional dining options beyond the complimentary breakfast, and a mini-market for quick purchases.