Residence Inn by Marriott Newark Elizabeth/Liberty International Airport

The hotel's most notable feature is its provision of spacious suites equipped with full kitchens, offering a practical and comfortable environment for guests. This makes it an excellent choice for families and extended-stay guests seeking self-sufficiency, as well as pre-cruise travelers and shoppers due to its strategic location near Newark Liberty International Airport (EWR) and the Jersey Gardens Mall. While many guests appreciate the complimentary breakfast and the helpfulness of some staff members, a recurring theme in reviews is the property's dated appearance and its significant need for renovation, often described as worn and tired. To enhance your experience, it is advisable to manage expectations regarding the hotel's age and condition, and to confirm airport shuttle schedules well in advance, as service reliability can vary, impacting travel plans.

Facilities & Amenities
The hotel offers full kitchens within its suites, a highly appreciated amenity for guests seeking to prepare their own meals, complete with a stove and full-sized refrigerator. A convenience store in the lobby provides easy access to snacks and essentials, and laundry facilities are available for guest use. However, a significant point of contention for many guests is the absence of a functional pool, despite some older information suggesting its availability. The fitness center also receives criticism, with guests noting it is poorly equipped, often has broken machines, and is missing essential weights, making it difficult for those wishing to maintain their workout routines.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. While many appreciate the spacious rooms and the convenience of a kitchenette, a significant number of reviews highlight that the rooms are worn and dated, with stained carpets and general signs of heavy use. Some guests found the main beds comfortable, but the uncomfortable sofa beds are consistently described as problematic, with visible springs. Issues such as non-functional AC units, broken televisions, and problematic bathroom fixtures like toilets and sinks are frequently reported. Furthermore, guests often mention noise levels from the nearby airport, trains, and trucks, as well as elevator machinery and occasional dog barking, impacting sleep quality. Instances of mold and lingering smoke smells in hallways and rooms also detract from the overall experience.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives generally positive feedback for its inclusion and convenience. Many guests appreciate the breakfast variety, which typically includes hot food options like scrambled eggs and sausage, along with cereals, fresh fruit, and coffee. However, some reviews indicate that the hot food can occasionally be lukewarm or in short supply, especially during peak times, leading to waits or items running out. The breakfast area can also become quite crowded, with guests sometimes struggling to find utensils or bowls. A few guests noted that the daily variety could be improved, as the menu tends to be consistent throughout their stay.

Location & Accessibility
The hotel's location is a major draw for many guests, primarily due to its close proximity to Newark Liberty International Airport (EWR). A free airport shuttle service is provided, which is highly valued for its convenience, especially for travelers with early flights or layovers. The hotel is also within easy walking distance of the Jersey Gardens Mall, offering extensive shopping and dining options. Additionally, a bus stop nearby provides access to New York City and the Elizabeth train station, further enhancing accessibility. While the shuttle is a significant benefit, some guests report issues with its reliability, including long wait times and miscommunications. Furthermore, parking at the hotel is consistently mentioned as being expensive, adding to the overall cost for those traveling with vehicles.

Staff & Service
Guest experiences with the staff and service are quite varied. Many reviews highlight the presence of friendly staff who are described as helpful, attentive, and welcoming, particularly at the front desk, in housekeeping, and during breakfast service. Some guests report a quick check-in process and appreciate the staff's willingness to assist with requests. However, a substantial number of reviews express dissatisfaction, citing instances of rude, unprofessional, and unhelpful behavior from certain staff members, including management. Issues such as miscommunication regarding fees, unauthorized charges, and a perceived lack of follow-up on guest concerns are frequently mentioned. The shuttle service staff also receives mixed feedback, with some drivers praised for their kindness while others are criticized for unreliability and poor customer service.

Additional Information
Guests should be aware of several additional factors that impact their stay. The hotel has a pet-friendly policy, though some guests find the associated fees to be quite high. A significant recurring theme is the hotel's urgent need for renovation, with many areas described as old, worn, and outdated, not aligning with typical brand standards. There are also notable security concerns raised by guests, including reports of stolen items from rooms, a perceived lack of adequate surveillance, and instances of unauthorized entry, leading some to feel unsafe. Guests also mention unexpected charges, such as a destination fee and additional fees for extending stays, which can lead to frustration. Some loyal guests also report that their rewards program benefits are not consistently honored at this location. Additionally, a pervasive smoke smell is often noted in hallways and some rooms.