Residence Inn by Marriott Rochester Henrietta

This hotel is highly regarded for its spacious suites featuring full kitchens, providing a true "home away from home" experience that is particularly appealing for longer stays. Its signature feature is the comprehensive in-room amenities that allow guests to prepare meals and relax comfortably, making it an excellent choice for families seeking convenience and ample space. The hotel also caters well to extended-stay guests and business travelers due to its quiet environment and functional accommodations. Pet owners will find it welcoming, with dedicated green spaces. Guests consistently praise the exceptional staff and the overall cleanliness of the property. To enhance your stay, consider utilizing the full kitchen for meal preparation and note the hotel's generally quiet atmosphere, even with pets on site.

Facilities & Amenities
Guests frequently highlight the excellent indoor pool, noting its warmth and suitability for both adults and children, though some have mentioned occasional towel shortages. The fitness center is described as well-equipped and clean, providing options for minor workouts. A standout feature is the inclusion of full kitchens in the suites, complete with full-sized refrigerators, microwaves, dishwashers, and a good supply of dishes and utensils, which greatly enhances the convenience for guests. The hotel also offers a functional laundry room with efficient machines. The lobby and common areas are noted for their attractive decor and comfortable seating, creating a welcoming atmosphere. Free Wi-Fi is available and generally performs well for guest needs.

Cleanliness & Room Comfort
The rooms are largely praised for their cleanliness and spaciousness, often described as well-maintained and inviting. Most guests find the beds comfortable, ensuring a restful night's sleep, with some specifically noting them as firm and high-quality. The suites offer a practical layout, including a distinct sitting area and a separate bedroom, contributing to a comfortable stay. Many appreciate the large bathrooms and the convenience of a coffee maker in the room. While the hotel is generally quiet, some guests have reported isolated instances of noise from upstairs rooms or temporary construction. A few reviews mentioned minor issues with initial cleanliness, such as dust or uncleaned areas, and some inconsistency with housekeeping services, including the provision of in-room coffee.

Dining & Food Quality
The complimentary breakfast receives consistent positive feedback for its variety and quality. Guests appreciate the fresh options available, including scrambled eggs, sausage (both turkey and pork), waffles, cereals, yogurt, fresh fruit, and oatmeal, along with a selection of breads and fresh coffee. The breakfast area is well-maintained, and the staff managing it are often commended for their efficiency and positive demeanor. While the breakfast is generally well-received, some guests on longer stays noted a desire for more daily variety in the hot food selections. The hotel does not feature a full-service restaurant or bar, but guests can purchase beverages, such as beer, directly from the reception desk.

Location & Accessibility
The hotel's convenient location is a significant advantage for guests, offering easy access to various points of interest. It is particularly well-situated for visitors to the Rochester Institute of Technology (RIT), making it a popular choice for college-related stays. Guests also appreciate its proximity to numerous shopping malls and a wide array of eateries and grocery stores, including a large supermarket across the highway. The hotel provides easy access to major highways, facilitating travel around the area. Downtown Rochester is approximately a ten-minute drive away, and the Museum of Play is also nearby. Ample free parking is available on-site, even during peak occupancy, adding to the convenience for those traveling by car.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, frequently described as exceptional, friendly, helpful, and attentive. Guests highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are noted as smooth, quick, and efficient. Front desk personnel are particularly praised for their welcoming demeanor, knowledge, and proactive assistance with guest requests, including accommodating room changes and addressing billing inquiries. While most feedback on housekeeping is positive, noting their efficiency, some guests have experienced inconsistencies, such as rooms not being serviced daily or specific items not being replenished. The hotel is also recognized for its pet-friendly service, with staff being welcoming and accommodating towards guests traveling with their dogs.

Additional Information
The hotel has recently undergone renovations, which have significantly improved the lobby decor and the flooring in the rooms, enhancing the overall guest experience. It is notably pet-friendly, providing ample green space around the building and even waste bags for convenience, making it a comfortable choice for guests with dogs. The hotel's design and amenities make it particularly well-suited for extended stays, offering a comfortable and functional environment. Guests frequently commend the generally quiet atmosphere, despite the presence of families and pets. For Marriott Bonvoy members, the hotel is known to honor rewards program benefits, including room upgrades. While the hotel does not have a full bar or restaurant, guests can purchase beer at the reception. Some guests have noted a specific air freshener scent throughout the property.