Residence Inn by Marriott Rochester West/Greece

This hotel is highly regarded for its spacious suites featuring full kitchens, making it an excellent choice for extended stays and families seeking the convenience of home. Guests consistently praise the property's overall cleanliness, the attentive and friendly staff, and the complimentary breakfast. Its strategic location near various dining options and major highways also makes it ideal for business travelers and couples looking to explore the area. To maximize comfort, guests are advised to inquire about recently renovated rooms, and families can benefit from utilizing the in-room kitchen facilities for cost savings and convenience.

Facilities & Amenities
The hotel offers a range of appealing facilities that enhance the guest experience. The indoor pool and hot tub are popular features, providing relaxation and recreation, though some guests have reported issues with the pool water being too cold or the hot tub being murky or temporarily out of service. The fitness center is consistently described as excellent and well-equipped. Guests appreciate the convenience of free Wi-Fi throughout the property. Many rooms include a full kitchen with a refrigerator, two-burner stove, microwave, and dishwasher, along with essential dishes and cooking utensils, which is a significant draw for longer stays. Some guests noted that the elevators could appear worn or were occasionally out of order.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is largely positive, with many describing the rooms as very clean, new, and recently renovated. The spacious rooms and suites are a highlight, offering ample living space. Most guests found the beds comfortable, ensuring a restful night's sleep, though some mentioned the pillows were not ideal or that mattresses could be softer. While overall cleanliness is praised, a few guests reported minor issues such as dirty bathrooms, stained carpets, or overlooked areas during cleaning. Noise levels received mixed reviews; many found the hotel quiet, especially in the peaceful neighborhood, but some experienced thin walls or disturbances from loud neighbors or hallway noise.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good, great, or even excellent. The breakfast variety typically includes hot items like scrambled eggs, breakfast meats, and waffles, alongside cereals, yogurts, fruits, and pastries. Guests appreciate the availability of coffee, tea, and hot chocolate. While most reviews are positive, some guests noted that the breakfast options could sometimes run out, lack healthier choices, or that the coffee quality was inconsistent. Despite these occasional issues, the free breakfast is widely considered a valuable amenity that contributes positively to the overall stay.

Location & Accessibility
The hotel's central location is a major advantage, offering excellent accessibility to various points of interest. It is conveniently situated near major highways and is just a short drive, typically 10-15 minutes, from downtown attractions. A significant benefit highlighted by guests is the proximity to numerous restaurants, with several popular dining options like Olive Garden and Applebee's being within easy walking distance. The hotel is set back from the main road in a generally quiet neighborhood, providing a peaceful environment despite its convenient access to commercial areas. Free parking is also widely available and appreciated by visitors.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the front desk personnel for their welcoming demeanor and efficient check-in and check-out processes. Many reviews highlight the staff's responsiveness in addressing guest requests and concerns, contributing to a positive experience. The management is also noted for being excellent. While the vast majority of feedback on service is positive, a few isolated comments mentioned instances of perceived unresponsiveness or a lack of intervention regarding guest behavior, but these are exceptions to the overwhelmingly positive sentiment.

Additional Information
Guests should be aware that the hotel has undergone renovations, which generally result in updated rooms but can occasionally lead to construction noise during the day or impact the availability of certain facilities. The hotel maintains a pet-friendly policy, which is a significant convenience for travelers with animals. Some guests noted that the hotel does not offer mail reception services and that the advertised airport shuttle may not be available on weekends. While there is no on-site bar, several restaurants are within walking distance. An outdoor grill is available for guest use, and a Tesla destination charger is located at a neighboring property.