Residence Inn by Marriott San Antonio SeaWorld / Lackland

The hotel offers spacious rooms equipped with kitchenettes, providing an apartment-like feel that is particularly appealing for extended stays and families visiting the area. Its convenient location near Lackland Air Force Base makes it a frequent choice for military personnel and their families attending graduations, while its proximity to SeaWorld also attracts tourists. Guests often highlight the generally friendly and accommodating staff as a significant positive aspect of their experience. However, the hotel's overall condition receives mixed feedback, with many noting signs of aging and maintenance needs. To ensure a comfortable stay, guests are advised to confirm the availability of specific amenities like the pool or hot tub, and to consider requesting a room away from potential noise sources.

Facilities & Amenities
The hotel provides several facilities for guest convenience, though their condition and availability receive varied feedback. The indoor pool and hot tub are frequently mentioned, but many guests report them being closed, unheated, or in need of cleaning, which can be disappointing for those who chose the hotel specifically for these amenities. The fitness center is available, but some guests note it appears worn and has issues with cleanliness and odor. Guests appreciate the reliable Wi-Fi access and the convenience of on-site guest laundry facilities that accept credit cards. However, there are recurring comments about elevators being out of service or experiencing functional problems, which can cause inconvenience. The lobby area is generally well-maintained and decorated. An ATM machine is also available.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly mixed feedback. While some guests find their rooms to be clean and well-maintained, many others report significant issues, including stains on carpets, furniture, and walls, as well as unpleasant odors. There are recurring complaints about outdated rooms and various maintenance problems, such as water damage, unleveled floors, leaking windows, and AC issues. Guests frequently mention thin walls contributing to noise levels from adjacent rooms and hallways. The beds are described as comfortable by some, though others find the mattresses to be worn or uncomfortable, particularly the sofa beds. Many rooms feature convenient kitchenettes with a full-size fridge and cookware, but some guests note issues with broken phones and a lack of basic amenities like trash cans or sufficient towels.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives mixed but generally positive feedback. Most guests appreciate the selection and variety of items available, including eggs, various meats like bacon and sausage, and breakfast sandwiches. Some guests highlight the convenience and quality of the coffee, with one guest appreciating the unexpected availability of oat milk. However, there are consistent reports of popular breakfast items, such as biscuits and pork sausage, running out quickly, especially during peak times, which can be frustrating. While some guests find the coffee to be of poor quality, others enjoy it. Feedback on the kitchen staff is varied, with some finding them polite and others describing them as rude.

Location & Accessibility
The hotel boasts a convenient location, particularly for guests visiting Lackland Air Force Base and SeaWorld. It is situated close to major highways, providing easy access to various restaurants, shopping centers, and a movie theater. While generally considered accessible to the city center, the immediate surrounding area raises some safety concerns for a number of guests, with mentions of a noticeable police presence. Parking is available on-site, though there is mixed feedback regarding its cost, with some guests questioning the fee given the lack of valet service. A significant concern for many is the reported frequency of car break-ins in the parking lot, leading some to advise caution or suggest alternative accommodations with enhanced security measures.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviews highlight the friendly, helpful, and accommodating nature of the team, particularly at the front desk. Guests appreciate the easy and efficient check-in process, though some experienced initial delays with room readiness or reservation issues. The staff is often commended for being quick to address maintenance concerns and for their attentive service in handling guest requests, such as providing extra towels or assisting large groups. While most interactions are positive, there are isolated reports of rude behavior from some staff members or instances where service fell short, such as a lack of daily housekeeping or insufficient towel availability. The hotel is noted for its pet-friendly service and its efforts to accommodate military personnel.

Additional Information
Guests should be aware of several unique aspects and policies that may impact their stay. There are serious concerns regarding safety protocols, specifically an incident where a fire alarm was reportedly disarmed by a lone staff member without proper investigation or emergency notification. Some guests have also reported issues with unauthorized room entry by staff and significant disturbances from loud events like car shows or parties held on the property. The hotel's policy of requiring a credit card for incidentals can cause check-in difficulties even for prepaid reservations. While the hotel advertises a social hour, guests note this amenity is no longer offered. Additionally, some long-term guests have observed the hotel houses teenagers from Child Protective Services, which has been linked to unruly behavior and noise. Housekeeping services are not daily and require a specific request.