Residence Inn by Marriott San Jose South

This hotel is frequently chosen by extended-stay guests, business travelers, and families due to its spacious suites that often include full kitchens, providing a comfortable, home-like atmosphere. Many guests appreciate the convenient location and the generally friendly staff. The hotel also offers a complimentary breakfast, which is a significant draw for many. To enhance your stay, consider checking in via the mobile app to streamline the process, and be aware that some guests recommend bringing your own towels due to occasional service inconsistencies.

Facilities & Amenities
The hotel's standout feature is its kitchenette or full kitchen in each suite, equipped with a refrigerator, microwave, coffee pot, and dishwasher, making it ideal for longer stays or for guests who prefer to prepare their own meals. Guests can also utilize the gym or fitness center, which is generally well-regarded. The pool area, often located in a central courtyard, is a popular amenity, though some guests noted it was occasionally closed for maintenance. Additional outdoor features include a basketball court and BBQ grills. Inside, guests can enjoy free cookies and coffee in the lobby and access a small commissary for snacks. However, feedback on the elevators is consistently negative, with descriptions of them being dirty, worn, and sometimes smelly. The laundry room also received comments about being unkempt. While Wi-Fi is available, some guests reported it could be spotty.

Cleanliness & Room Comfort
Guests frequently praise the overall cleanliness of the rooms and their generous spaciousness, often configured as one or two-bedroom suites with separate living areas. The beds are generally found to be comfortable, though some guests noted issues with sofa beds being uncomfortable or worn. Despite the cleanliness, many reviews indicate that the hotel's decor and furnishings are outdated and in need of renovation, with some reporting worn carpets, stained furniture, or minor maintenance issues like non-functioning toilets, leaking fire sprinklers, or broken AC units. Noise levels are mixed, with some guests finding the rooms quiet, while others experienced disturbances from neighbors or hallway activity. In-room amenities like towels and toiletries were sometimes reported as insufficient or not replenished consistently.

Dining & Food Quality
The hotel offers a complimentary breakfast, which is a significant convenience for many guests. The breakfast typically includes a variety of hot and cold options such as eggs, sausage, bacon, waffles, cereal, oatmeal, yogurt, and fresh fruit. While many guests appreciate the availability and variety, feedback on the food quality is mixed; some found it to be good or even amazing, while others described it as basic, lacking, or subpar, with specific complaints about the quality of eggs or coffee. The dining area can be small, leading some guests to suggest arriving early or taking food back to their rooms.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, offering easy access to major freeways and being conveniently situated near various shopping centers, restaurants, and a hospital. Guests appreciate its proximity to local amenities like grocery stores and fast-food options, often within walking distance. It is also noted as being not far from the airport, providing good accessibility for travelers. Parking is available on-site, but guests should be aware that there is a daily fee, which some found to be unexpectedly high given the suburban setting.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and accommodating, with many guests highlighting positive interactions with front desk personnel and other hotel employees. The check-in process is often described as efficient. However, feedback regarding housekeeping and room service is a recurring point of concern. Many guests reported inconsistent or absent room cleaning, with some rooms not being serviced for several days even after requests. Issues with towel availability and replenishment were also frequently mentioned, leading to frustration for some guests. Despite these service inconsistencies, the overall sentiment towards the staff's demeanor remains largely positive.

Additional Information
A notable aspect of the hotel is its pet-friendly policy, accommodating guests traveling with their animals, though a cleaning fee applies. For loyal patrons, the hotel's rewards program benefits are appreciated, with some members receiving perks like late check-out. A significant theme in guest reviews is the hotel's need for renovation and updating; many describe the property as worn, outdated, or in need of a facelift, despite efforts to upgrade some rooms. Guests have also reported issues with billing discrepancies and difficulties with deposit refunds, which can be a source of frustration.