Residence Inn by Marriott Toronto Airport

This hotel is highly regarded for its spacious suites featuring full kitchens, making it an excellent choice for families seeking ample living space, business travelers requiring extended stays, sightseers looking for convenient airport access, and those needing accommodations close to medical care facilities. Guests consistently highlight the friendly and accommodating staff, the overall cleanliness of the property, and the quality of the complimentary breakfast. To enhance your stay, be aware of the daily parking fees, which are often noted as an unexpected expense, and confirm the hotel's airport transfer policy, as it relies on reimbursement rather than a dedicated shuttle.

Facilities & Amenities
The hotel offers an indoor pool that is generally appreciated, often described as having warm water and even a basketball court, though some guests noted the pool room could be chilly or that it was frequently used by youth sports teams. A fitness center is available, but some visitors found it to be in need of updates or noted broken equipment. While free Wi-Fi is provided, many guests reported significant issues with poor connectivity and slow speeds. The full kitchens in the suites, equipped with large refrigerators, cooktops, and dishes, are a major draw, though some wished for more readily available dish soap or higher quality pans. Additional amenities include laundry machines and elevators, some of which appear to need refurbishment. Guests also frequently mentioned the absence of a hot tub and a notable lack of USB ports in the rooms, as well as a desire for more easily accessible drinking water.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and suites, often featuring multiple bedrooms and bathrooms, which provide ample living space, especially beneficial for families and those on longer trips. While most guests found their rooms clean and well-maintained, some reported specific issues such as coffee stains, stray hairs, dead bugs, or a general worn appearance with stained upholstery and linens. The comfortable beds are frequently commended, contributing to a restful night's sleep, though some found the sofa beds to be uncomfortable. Despite the hotel's proximity to the airport, rooms are generally quiet, with minimal airplane noise reported. However, many guests noted that the hotel overall appears dated and could benefit from updates and better maintenance, citing issues like leaky taps, broken TVs, or mold in bathrooms.

Dining & Food Quality
The complimentary breakfast is a significant highlight, consistently praised for its quality and variety, offering a range of healthy choices and hot options. The breakfast staff receive exceptional praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their efforts to accommodate dietary needs and ensure a pleasant start to the day. While the food quality is high, some guests expressed frustration with breakfast closing times, noting that options could become limited well before the official end, especially when the hotel is busy with sports teams. Despite these minor issues with availability during peak times, the breakfast buffet is widely considered a major perk, contributing positively to the guest experience.

Location & Accessibility
The hotel's proximity to the airport is a primary advantage, making it highly convenient for travelers with early flights or layovers. While the hotel does not offer a dedicated airport shuttle, it provides reimbursement for taxi or Uber fares to and from the airport, though some guests found this policy unclear or limited. On-site parking is available but incurs a significant daily fee, which many guests found expensive and unexpected. The location is also noted for its accessibility to highways and a variety of nearby restaurants within walking distance or a short drive. Some guests mentioned the area can feel somewhat industrial or isolated, but it is generally considered safe. However, the hotel is not particularly close to downtown attractions, requiring a longer commute by public transport or car.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and accommodating nature, making guests feel welcome and supported, particularly during challenging times like medical stays. Guests appreciate the quick check-in process and the staff's willingness to address requests promptly, from providing extra amenities to resolving room issues. The housekeeping staff are noted for their attentiveness, though some guests experienced inconsistencies with room servicing frequency or thoroughness. The staff's efforts to meet dietary needs during breakfast are also frequently commended. Despite occasional reports of unhelpful or unfriendly interactions from a few individuals, the overwhelming sentiment is that the service is excellent, contributing significantly to a positive stay.

Additional Information
Many guests noted the hotel's dated appearance and the need for renovations in common areas, though rooms are generally updated. Some guests reported a persistent unpleasant odor in hallways or rooms, described as musty or like foreign spices. Water pressure in rooms is generally good, though a few guests experienced variability. The hotel is well-suited for longer stays due to its suite-style rooms with kitchens. The presence of youth sports teams is a recurring theme, sometimes leading to increased noise levels in public areas. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. Guests with loyalty program status often appreciate the recognition and benefits received. The hotel provides parking lot security at night, which is a positive for guests concerned about their vehicles. Some guests experienced disturbances due to construction on the roof.