Residence Inn by Marriott White Plains Westchester County

This hotel is highly regarded for its exceptionally spacious suites, often described as feeling like a full apartment with separate living areas and kitchens, making it a true home away from home. This signature feature makes it particularly well-suited for long-stay guests and families seeking ample space and convenience. The friendly and helpful staff consistently receive high praise, contributing significantly to a positive guest experience. Its convenient location near the train station and downtown area also makes it an excellent choice for business travelers and those visiting New York City. To maximize your stay, consider requesting a room away from the elevators to minimize potential noise, and be aware that housekeeping services often require advance scheduling.

Facilities & Amenities
Guests frequently highlight the convenience of the fully equipped kitchens within the suites, featuring large refrigerators, freezers, microwaves, and ovens, which are ideal for preparing meals. The hotel offers generally reliable Wi-Fi, though some guests noted occasional slowness. A well-maintained fitness center with several treadmills is available for guest use, along with an excellent laundry room providing ample machines. For quick needs, a small on-site store offers snacks and essentials. While the hotel does not feature a swimming pool, the spacious rooms and other amenities compensate for this. Some guests experienced issues with the elevators, including occasional noise and instances where only one was operational.

Cleanliness & Room Comfort
The rooms are consistently described as spacious and comfortable, providing ample living and working areas, often with separate bedrooms. However, many guests noted that the decor and furnishings appear dated or worn, suggesting a need for updating. While many reviews praise the overall cleanliness, some reported issues such as stained sheets, musty odors, dirty grout in bathrooms, or unvacuumed hallways. Bed comfort generally receives positive feedback, though some found them too soft. Recurring issues include loud heating and air conditioning units, with many guests struggling to regulate room temperature, often finding rooms too warm due to throttled AC or older systems. Bathroom amenities like shower fixtures and lighting were sometimes problematic, with reports of loose faucets, inconsistent water temperature, and high water pressure.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, though feedback on its quality is mixed. Many found it to be "very good" or "solid," with a "nice spread" and a pleasant seating area. However, some guests described it as "subpar" or "mediocre," with specific complaints about the quality of the scrambled eggs (likened to powdered eggs) and a lack of variety, particularly regarding meat options like bacon or sausage, and fresh vegetables or fruit. The oatmeal bar with various toppings was often appreciated. An on-site Chinese restaurant is available, with reviews ranging from "excellent" and "reasonably priced" to "sub par," and some guests noted a persistent food smell from the restaurant permeating the lobby area.

Location & Accessibility
The hotel boasts a highly convenient location, placing guests within easy walking distance of the Metro North train station, offering direct access to New York City. It is also very close to downtown White Plains, providing access to numerous restaurants, bars, and shopping areas, including a mall with major retailers. The proximity to the HPN airport is also a plus for travelers. Parking is a frequently discussed topic; it is available but comes at an additional cost and is often described as challenging. The parking garage is noted for being narrow with low ceilings, making navigation difficult, especially for larger vehicles, and some guests reported issues with the parking access cards.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to accommodate requests, contributing to a welcoming atmosphere. The check-in process is generally described as easy and quick, though a few guests encountered initial inconveniences. Housekeeping services, however, receive mixed reviews; while some found staff responsive to requests for additional supplies, many noted that daily room cleaning is not standard and must be requested 24 hours in advance, with some requests not being fulfilled. Despite these occasional service inconsistencies, the staff's overall commitment to guest satisfaction is a recurring theme.

Additional Information
The hotel maintains a pet-friendly policy, welcoming various animals, which is a significant advantage for guests traveling with companions, though it can pose challenges for those with severe allergies due to the entire property being accessible to pets. Guests should be aware that the hotel is an older building and, despite some renovations, certain areas and rooms may appear dated. There have been reports of ongoing construction nearby, which can lead to noise during the day. Some guests noted that the beds are quite high, which could be an accessibility concern for elderly guests. Additionally, the HVAC system in some rooms is connected to a motion detector, requiring movement to maintain temperature settings.