Residence Inn by Marriott Yonkers Westchester County

This hotel is highly regarded for its spacious rooms featuring full kitchens, making it an excellent choice for families and long-term guests seeking a home-away-from-home experience. The accommodations are often described as studio apartments, providing ample space and convenience. While many guests appreciate the overall cleanliness and the helpfulness of the staff, some recurring issues include inconsistent breakfast service and challenges with elevator functionality. For business travelers or those on extended stays, the in-room kitchen facilities offer significant flexibility. To ensure a smoother visit, it is advisable to confirm the pool's operating hours and be aware that popular breakfast items may occasionally run out, so arriving earlier for breakfast is recommended.

Facilities & Amenities
The hotel's standout feature is the inclusion of a full kitchen in many rooms, equipped with a large fridge, microwave, stove, plates, bowls, cups, and utensils, which guests find incredibly convenient for preparing their own meals. The dishwasher is also a welcome addition. The pool receives mixed feedback; while some guests and children enjoy it, many reviews indicate it is frequently closed, has limited hours, or experiences issues with lifeguard availability. The fitness center is available but described as small with limited equipment. Wi-Fi connectivity is a significant concern for many, often reported as slow or unreliable. A recurring negative theme is the functionality of the elevators, with guests frequently experiencing only one working or both being out of service, leading to long waits and inconvenience. A laundry room is available and found to be handy by guests.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. However, the sofa beds are often noted as uncomfortable, with guests feeling the springs. While many rooms are described as quiet, some guests report issues with noise levels from other guests, slamming doors, or even a generator. The overall room condition is generally good, with spacious layouts that feel like studio apartments. Some reviews, however, mention minor maintenance issues such as a bathroom door not closing properly, a defective bathtub plug, or non-working electrical outlets. There are also isolated reports of cleanliness issues like sticky carpets or the presence of insects.

Dining & Food Quality
The complimentary breakfast receives highly mixed reviews. While some guests find it to be good or decent with a variety of options, many others describe it as disappointing, inconsistent, or even "crappy." Common complaints include items running out frequently, such as waffles, fruit, milk, juice, and even basic necessities like bowls or cutlery, with slow replenishment. The coffee quality is also inconsistent, praised by some but criticized by others. Specific food items like the eggs are sometimes disliked. Despite these issues, the breakfast staff are often commended for their efforts and attentiveness in a challenging environment, though some guests perceive them as overwhelmed or unenthusiastic.

Location & Accessibility
The hotel's location is widely considered convenient and easily accessible, particularly for those traveling by car. It offers free parking, which is a significant advantage, though the lot can become congested at night. Guests appreciate its proximity to various shopping centers like Ridge Hill and Cross County, as well as nearby restaurants and fast-food options. The hotel is well-situated for access to the highway, making travel efficient. For those looking to visit New York City, it is noted as a reasonable 30-minute drive, and its closeness to Greystone Station provides an alternative transportation option into the city.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their accommodating nature and willingness to go above and beyond to assist with requests. The check-in process is generally described as smooth and quick, contributing to a positive first impression. Housekeeping is often commended for their thoroughness and responsiveness. However, there are notable concerns regarding management, with several guests reporting rude interactions, a lack of follow-up on issues, and poor handling of complaints such as overbooking or deposit discrepancies. While frontline staff are seen as dedicated, some guests feel they are not adequately supported by management, leading to frustration when issues arise.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animals for an additional fee, though some guests have noted challenges with pet odors or finding suitable outdoor areas. A significant recurring issue involves accidental fees or deposits, with guests reporting unexpected charges or difficulties in receiving refunds for these amounts. The hotel is also prone to frequent and disruptive fire alarms, which can be particularly distressing for guests and their pets. Internet connectivity is a common complaint, described as poor, slow, or unreliable, often managed by a third-party service. Guests also report issues with room cards malfunctioning, requiring multiple trips to the front desk. The advertised pool is often found to be closed or operating with very limited hours, leading to disappointment.