Residence Inn Wayne

This hotel is highly regarded for its spacious suite rooms with full kitchens, providing a true home-away-from-home experience for guests. Many consistently praise the overall cleanliness of the property, the consistently friendly staff who go above and beyond, and the excellent breakfast quality with a variety of options. The inviting indoor pool and comfortable accommodations are also frequently highlighted as positive aspects that enhance the stay. It is an ideal choice for families seeking ample space and amenities like a kitchen and recreational facilities, business travelers requiring extended stay facilities and a quiet environment, and pet owners due to its accommodating policy. To ensure a peaceful stay, guests might consider requesting a room located away from ongoing construction, and those on longer visits will find the full kitchen facilities particularly beneficial for preparing meals and managing dietary needs.

Facilities & Amenities
Guests frequently enjoy the hotel's recreational facilities, including a popular indoor pool and hot tub. While the pool is generally well-received, some guests noted it could be cold, and it occasionally becomes busy with children's parties. The hot tub is a welcome feature for relaxation, though some reviews mentioned it was not always available or at the desired temperature. A basketball court is also available, providing an additional activity option. For those looking to stay active, there is a fitness center, though some found it small and wished for updated equipment or clearer rules regarding children's access. A convenient 24-hour laundry room is available on the second floor, and free Wi-Fi is provided, though a few guests experienced weaker signals.

Cleanliness & Room Comfort
Guests consistently praise room cleanliness, often describing accommodations as spotless and well-maintained. The spacious rooms, frequently featuring a full kitchen and a fireplace, contribute to a comfortable and convenient stay. Most guests found the beds comfortable, though some noted them to be stiff. While many rooms offer a peaceful environment, some guests reported issues with noise levels from hallways, other guests, or nearby construction, and occasional loud air conditioning units. Some reviews indicated that certain aspects of the rooms, such as bathrooms with rusty sinks or falling door parts, appear dated and could benefit from renovation. Some experienced issues with air conditioning or found televisions older with limited streaming. While generally clean, a few isolated reports mentioned the presence of insects, which was a concern for those guests. Housekeeping is generally praised for daily service, though some guests found the provided towels insufficient.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as great with a wide variety of options. The offerings typically include hot food such as eggs, sausage, and waffles, alongside cereals, oatmeal with toppings, breads, and fresh fruit. Many appreciate the availability of fresh coffee throughout the day. While the food quality is generally excellent, some guests noted that the breakfast area can become crowded, especially during peak times, leading to items running out or delays in refilling. A few guests suggested the inclusion of sugar-free options for those with dietary restrictions. It is important to note that the hotel does not feature a full-service restaurant, which some guests considered a drawback, though the in-room kitchens help mitigate this.

Location & Accessibility
The hotel's location is often described as pleasantly tucked away on a wooded hill, offering a quiet and serene environment despite being in New Jersey. This provides a peaceful retreat with natural surroundings, including local wildlife. While not within walking distance of many shops or restaurants, the hotel offers easy accessibility to major areas like New York City and Rockland County. It is also conveniently close to specific attractions such as the Ice Vault arena. Parking is generally ample, though some guests experienced issues with lots being closed for maintenance or becoming full during busy periods, leading to difficulties finding a spot. Guests should be aware of ongoing construction in the adjacent lot, which can sometimes result in noise or dirt.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, professionalism, and attentiveness. Many guests highlight their helpfulness, quick check-in process, and willingness to accommodate requests, contributing to a positive overall experience. Housekeeping is generally appreciated for its daily service and diligence. However, some guests reported isolated negative interactions, including instances of staff being perceived as rude or dismissive when addressing concerns. There were also reports of housekeeping staff entering rooms without knocking, causing discomfort for guests. Additionally, some reviews noted inconsistent monitoring of the pool and hot tub areas regarding rules, and a few guests felt their complaints, such as those about noise or maintenance issues, were not handled with sufficient empathy or resolution.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though finding suitable outdoor areas nearby can be a consideration. For guest safety, the main doors are locked at night, requiring a key card for access, which enhances security. Many guests, particularly those with loyalty status, appreciate the acknowledged rewards program benefits, sometimes leading to room upgrades or other perks. The hotel is well-suited for long-term stays, with its suite-style rooms and amenities catering to extended visits. However, some guests reported significant challenges when attempting to book rooms for events or large groups, citing issues with contract adherence, communication, and rooms not being properly blocked or reserved, leading to considerable stress and disappointment.