Residences at The Fives

The resort offers an unforgettable all-inclusive experience, distinguished by its spacious, well-maintained rooms and a unique setting nestled within a lush jungle environment teeming with wildlife. This integration of natural beauty with luxurious accommodations creates a magical atmosphere, making it an ideal destination for families seeking diverse activities and couples looking for a relaxing yet engaging getaway. Guests consistently highlight the exceptional staff service, the high quality and variety of dining options, and the overall immaculate condition of the property. To enhance your stay, consider engaging with the vibrant entertainment team, as their energy and diverse activities are frequently praised for making holidays extra special. Additionally, arriving early for dinner is recommended to secure preferred seating and avoid potential waits during peak times, ensuring a smoother dining experience.

Facilities & Amenities
Guests consistently praise the resort's beautifully maintained facilities, noting the cleanliness and safety throughout the property. The numerous pools are a major highlight, with many featuring swim-up bars that contribute to a fun and lively atmosphere. While some guests found the sun beds could benefit from an upgrade, the availability of Bali beds for an extra charge was frequently mentioned as a worthwhile indulgence, providing an enhanced level of comfort and service. Rooms often include convenient amenities such as a jacuzzi, coffee maker, and a restocked refrigerator, adding to the comfort of the stay. However, some guests noted a lack of sufficient shade around certain pools and observed that hotel guests might have limited access to specific areas or pools designated for owners.

Cleanliness & Room Comfort
The resort receives widespread acclaim for its immaculate cleanliness and the overall comfort of its accommodations. Guests frequently describe their rooms as spacious and well-maintained, with daily cleaning services ensuring a fresh environment. The beds are often highlighted as very comfortable, contributing to a restful night's sleep. Many rooms are equipped with modern conveniences such as a jacuzzi, coffee makers, and a restocked fridge, enhancing the in-room experience. While most feedback is positive, some guests reported issues with dated rooms or specific maintenance problems like a leaking ceiling or malfunctioning blackout shades. Despite these isolated concerns, the general consensus points to a high standard of room comfort and hygiene, making for a pleasant stay.

Dining & Food Quality
The dining experience at the resort is a significant highlight for many guests, with the food quality consistently described as excellent and varied. The resort boasts a wide array of restaurants, including popular choices like the Italian, French, Thai, Mexican (Mestizo), and Sea Olive establishments, each offering distinct culinary experiences. Guests particularly enjoyed the diverse options available for breakfast, lunch, and dinner, with favorites ranging from tacos at the beach to gourmet dishes. While the cocktails receive high praise, some guests found the house wines to be less impressive. Most guests appreciate that reservations are not typically required, though some noted that popular dinner spots can fill up quickly, leading to potential waits, and a few felt the breakfast buffet could offer more consistent tropical fruit variety.

Location & Accessibility
The resort's location is frequently praised for its beautiful integration within a lush jungle environment, offering a unique "beach/jungle feel" that guests appreciate. The beachfront area is generally well-regarded, providing a pleasant setting for relaxation. However, many guests noted the persistent issue of seaweed, which is common in the region, though staff are consistently working diligently to clear it, minimizing its impact on the guest experience. The property is quite expansive, and while this contributes to its grand and uncrowded feel, some guests found their rooms to be a considerable distance from the beach or main amenities. This necessitates either a pleasant walk through the grounds or reliance on the convenient trolley service provided within the resort, which is highly valued for its efficiency and the friendly drivers who enhance the overall guest experience.

Staff & Service
The staff and service at the resort consistently receive overwhelming praise, standing out as one of the most memorable aspects of a stay. Guests frequently describe the employees as friendly, attentive, and professional, going above and beyond to ensure a comfortable and enjoyable experience. The ambassadors provide highly personalized service, assisting with activities and reservations, while the restaurant staff are commended for their helpfulness and excellent recommendations. The bar staff are celebrated for their energetic demeanor, creative drink-making skills, and ability to create a vibrant atmosphere. The entertainment team is particularly highlighted for their engaging activities, dance lessons, and nightly shows that keep guests entertained. Additionally, the efficient trolley drivers and diligent housekeeping staff contribute significantly to the positive guest experience, making everyone feel like royalty.

Additional Information
Guests frequently mention the resort's all-inclusive package as a key benefit, providing a worry-free vacation experience with diverse food and drink options. The resort is notably family-friendly, offering dedicated kids' clubs and teens' clubs with engaging activities, making it an excellent choice for those traveling with children. Many guests appreciate the loyalty program benefits, which can include room upgrades and special events. The resort also hosts a variety of daily and nightly entertainment, including shows, cooking classes, and dance lessons, ensuring there is always something engaging to do. While the resort is a condo community, some guests noted a distinction in amenity access between hotel guests and owners. Be aware that sales presentations for loyalty programs might be offered, which some guests found to be lengthy.