Hotel Resol Sapporo Nakajima Koen

This hotel is a popular choice for its excellent location, particularly appealing to concert-goers due to its direct proximity to Zepp Sapporo, and to sightseers and families given its easy access to Nakajima Park and the subway. A standout feature is the complimentary nightly parfait service, which guests consistently praise for its quality and charm. While many guests commend the friendly staff and the overall value, feedback on room cleanliness and air conditioning can be mixed. For a more comfortable stay, guests are advised to clarify room type preferences, especially regarding smoking, and to be aware of the centrally controlled heating and cooling system, though fans can be requested.

Facilities & Amenities
Guests appreciate the convenience of various amenities, including laundry and drying machines on the first floor, which are particularly useful for longer stays. The hotel provides bottled mineral water daily, along with tea and coffee bags in the rooms. In the lobby, guests can find a selection of essential amenities like toothbrushes and razors, available for self-service. While some guests reported issues with Wi-Fi speed and stability, others found it to be reliable. The presence of vending machines and a coffee machine in the lobby further adds to guest convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests find their rooms to be clean and well-maintained, with comfortable beds ensuring a good night's sleep. However, some reviews mention issues such as dust, mold in the bathroom, or an unpleasant smell in the bath area upon arrival. The air conditioning and heating system is centrally controlled, which can lead to rooms being either too warm or too cold for individual preference, though staff can provide fans upon request. Room sizes are also mixed, with some guests finding twin rooms to be small for multiple suitcases, while others describe their accommodations as spacious. The bathroom fixtures are noted by some as being older, with manual water temperature controls that can be inconvenient.

Dining & Food Quality
The hotel's breakfast receives widespread praise for its variety and quality. Guests enjoy a good selection of dishes, including hot food, pastries, and a wide array of drinks. Many consider the breakfast to be a good value for the price, noting its delicious taste and ample options. A highly celebrated feature is the complimentary nightly parfait service, offered in the restaurant. Guests consistently describe these parfaits as delicious and charmingly presented, often featuring cute designs. This unique offering is a significant highlight of the dining experience, though it is available in limited quantities.

Location & Accessibility
The hotel boasts an excellent central location, making it highly accessible for various activities. It is situated just a minute's walk from the Nakajima Koen subway station, providing easy transit throughout the city, including being only one stop away from Susukino. Guests also appreciate its direct proximity to Zepp Sapporo, making it ideal for concert attendees. The convenience is further enhanced by having both a 7-Eleven and a Seicomart right next door. Nakajima Park is also very close, offering a pleasant green space for relaxation. While parking is available, it can be expensive and has height restrictions, leading some guests to opt for nearby coin parking.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness. Guests frequently commend their attentive service, from the smooth and quick check-in process to their willingness to accommodate various requests, such as providing fans, extension cords, or umbrellas. Many reviewers highlight the staff's professionalism and polite demeanor, noting that they go out of their way to ensure a comfortable stay. Luggage is often brought directly to the guest's room, adding to the convenience. Overall, the staff's dedication to providing excellent service significantly contributes to a positive guest experience.

Additional Information
Guests frequently benefit from room upgrades, often receiving more spacious accommodations than initially booked. For those traveling with golf equipment, it's important to note that the hotel has a specific policy against storing golf bags at the front desk, requiring guests to take them to their rooms. While most rooms are well-equipped, some guests have noted the absence of an in-room safety box. Additionally, some older toilet units have been reported to have issues with water flow or bidet functionality. The hotel also offers a unique amenity in some rooms: a foot massager, providing an extra touch of comfort for guests.