RH Don Carlos

The hotel offers a memorable stay, with its signature rooftop glass pool providing stunning views and a unique experience. Guests consistently highlight the spacious and comfortable rooms, the exceptionally friendly and attentive staff, and the prime location near the beach and historic sites. The hotel maintains high cleanliness standards throughout its premises and receives praise for its quality dining options. It is an ideal choice for families seeking comfortable accommodations and engaging activities, couples looking for a relaxing getaway with beautiful scenery, and senior travelers participating in social tourism programs who appreciate the hotel's comprehensive services and welcoming atmosphere. For an enhanced experience, guests are advised to inquire about rooms with sea or castle views, and to be mindful that while parking is available, it can be tight for larger vehicles.

Facilities & Amenities
The hotel boasts impressive facilities, most notably its rooftop pool, which is often described as a unique glass structure offering spectacular views of the castle and surrounding area. This area provides sun loungers, an outdoor bar, and a pleasant atmosphere with music, though some guests note the pool can be small or not heated, and occasionally closed for maintenance. The spa area, located on the top floor, is generally well-regarded for its tranquility and amenities, including a sauna, Turkish bath, heated pool, and jacuzzi, with massages available by appointment. However, some guests mention it requires a fee and lacks a full circuit, while the fitness center is often described as small, somewhat outdated, and can be warm, with occasional closures due to weather-related issues. A game room is available for younger guests, equipped with well-maintained toys.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high cleanliness standards throughout the property, particularly within the rooms. Accommodations are generally described as spacious, comfortable, and well-maintained, often featuring large beds that ensure a restful sleep. Many rooms include a private terrace or balcony, some offering beautiful sea views or vistas of the castle. The bathrooms are typically spacious and clean, equipped with showers and sometimes bathtubs. While most guests find the rooms quiet and well-soundproofed, ensuring a peaceful stay, some have noted minor issues such as occasional ants in the bathroom or a less-than-ideal shower door design that can lead to water escaping. A few guests also mentioned the absence of tea and coffee making facilities in the room, which would enhance comfort.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, with the buffet restaurant being a highlight for many guests. The breakfast is consistently praised for its variety, freshness, and extensive selection, though some guests desired more traditional hot options or specific items like cured meats and cheeses. For lunch and dinner, the buffet offers a good range of well-cooked and well-presented dishes, including popular local specialties like rice dishes, stews, and fresh fish and meat prepared on the plancha. While the overall food quality is considered very good, a few guests found the dinner options to be less varied or occasionally not hot enough, and some noted that the dining area can become congested during peak times. The hotel is also commended for its attentive service in the restaurant and its ability to cater to specific dietary needs, such as gluten intolerance.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is situated just a short walk, typically within two to three minutes, from the beach and the promenade, offering easy access to the coastline. Furthermore, the historic old town and the iconic castle are also within easy walking distance, allowing guests to immerse themselves in the local culture and sights without needing transportation. The hotel's position strikes a good balance, being close to attractions and dining options while remaining in a relatively quiet area away from the main bustle. For guests arriving by car, on-site paid parking is available, though some find the access to the garage to be tight for larger vehicles. Public paid parking is also available directly in front of the hotel, and during off-peak seasons, free street parking may be found nearby.

Staff & Service
The hotel's staff consistently receives outstanding praise, with guests frequently highlighting their exceptional friendliness, professionalism, and attentiveness. From the moment of check-in, which is often described as smooth and welcoming, to interactions with housekeeping, dining staff, and maintenance, the team is commended for their willingness to assist and their positive demeanor. Many reviews emphasize the staff's helpfulness in accommodating requests, such as room preferences or dietary needs, and their ability to create a warm and welcoming atmosphere. The dining room service is particularly noted for its efficiency and the staff's constant smiles. Overall, the dedication of the entire team to providing excellent customer service is a recurring theme, significantly enhancing the guest experience and making visitors feel valued and at home.

Additional Information
Many guests staying at the hotel are part of the IMSERSO social tourism program, indicating its popularity and suitability for senior travelers who appreciate its comprehensive offerings and value. While the hotel generally maintains high standards, some reviews mention that certain facilities, such as the gym or pool, have experienced temporary closures for renovations or maintenance, which guests advise checking in advance. The hotel's bar area, while convenient, is sometimes described as lacking atmosphere or entertainment, leading some guests to seek evening activities elsewhere. For those with electric vehicles, charging facilities are available, though they are subject to the standard parking fee. Guests also note that booking directly with the hotel can offer additional benefits, such as discounts or complimentary amenities.