Hotel Rinno

The hotel offers a charming, classic style and is ideally situated on a quiet street at the edge of the Old Town, making it a memorable choice for visitors. Guests consistently highlight the excellent breakfast, the friendly and helpful staff, and the spacious, comfortable rooms. Its prime location, within easy walking distance of major attractions, makes it an excellent fit for sightseers and couples seeking a quiet yet central base. Families also find the large rooms accommodating. For those traveling on a budget, the hotel provides exceptional value. To enhance your stay, consider taking advantage of the made-to-order breakfast options and be prepared for the absence of an elevator, especially if you have heavy luggage.

Facilities & Amenities
The hotel offers a range of amenities, though some aspects receive mixed feedback. A frequently noted point is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility issues, as rooms are spread across multiple floors. On the positive side, guests appreciate the reliable Wi-Fi connection available throughout the property. Rooms are generally equipped with tea and coffee making facilities and a refrigerator, though some guests reported not having a mini-fridge. The heating system is effective, with staff promptly addressing any issues, though some found rooms cold during seasonal transitions. Some reviews mention issues with electrical sockets and charging plugs not working or being inconveniently placed. The option for self check-in is praised for its speed and ease, especially for late arrivals. Additionally, guests enjoy the pleasant garden or terrace area, often used for breakfast, and the thoughtful provision of umbrellas for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, contributing to a pleasant stay. The beds are consistently praised for being comfortable, ensuring a restful night's sleep. Many guests appreciate the spaciousness of the rooms, often describing them as large or even huge, providing ample space. However, the room decor and furnishings are frequently noted as being outdated or in need of renovation, with some mentioning old carpets and worn-out elements. The bathrooms are often described as large, with some featuring bathtubs and provided bath salts, but several reviews highlight issues such as an unpleasant sewage smell, mould in the shower, or a general need for updating bathroom fixtures. While the hotel is generally located on a quiet street, some guests experienced noise from other rooms or from outside. Additionally, some rooms were found to have insufficient lighting or a general weird smell.

Dining & Food Quality
The breakfast at the hotel is consistently highlighted as a major standout feature, receiving overwhelmingly positive feedback from guests. Many describe it as excellent, delicious, and offering a generous buffet with a wide selection of food and beverages. A particular highlight is the availability of made-to-order hot options, such as omelettes, scrambled eggs, and pancakes, which are prepared fresh and served directly to the table. Guests also appreciate the thoughtful touches like warm croissants, fresh fruit, and even complimentary mimosas or Prosecco on Sundays, adding to an indulgent experience. The option to enjoy breakfast on a beautiful terrace or in a cozy garden further enhances the dining atmosphere. While one guest noted dissatisfaction with the coffee machine, the overall quality and variety of the breakfast, including the attentive service from the staff in the eating area, are highly praised, with some even receiving breakfast boxes for early departures.

Location & Accessibility
The hotel boasts an excellent central location, consistently praised by guests for its convenience. It is ideally situated on a quiet street right on the border of the Old Town, allowing guests to easily walk to numerous touristic attractions, restaurants, and shops. Many reviews highlight its close proximity to both the train and bus stations, making arrivals and departures convenient. While the immediate area is peaceful, guests appreciate being just a short stroll from the vibrant city center. For those traveling by car, parking is available nearby, though it is noted to be expensive and sometimes challenging to find free spaces, with guests often mentioning the hourly rates for different parking zones. Despite being central, the area is generally perceived as safe and quiet, providing a comfortable base for exploring the city.

Staff & Service
The staff at the hotel consistently receives outstanding praise, being described as exceptionally friendly, helpful, and attentive. Guests frequently highlight their willingness to go above and beyond, from promptly addressing room issues like bringing a heater to assisting with luggage and providing local information and maps. The check-in process is often noted as quick and easy, with options for self check-in for late arrivals and the flexibility of early check-in being highly appreciated. Staff members are commended for their excellent English communication skills and their responsiveness to guest needs, including arranging taxi services and preparing breakfast boxes for early departures. The ability to store luggage both before check-in and after check-out is another valued service. Overall, the dedication of the staff to providing a personalized and supportive experience is a recurring theme, making guests feel very welcome.

Additional Information
Guests should be aware that the hotel operates with limited reception hours, typically closing in the evening, often around 8 p.m. However, this is managed efficiently through a self check-in system and a keypad with a code for secure access, ensuring guests can enter their rooms conveniently even during late arrivals. The hotel's distinctive classical style and old-school charm are frequently appreciated, offering a unique and non-generic atmosphere that appeals to those seeking a hotel with character and history. This contributes to a cozy and welcoming feel, distinguishing it from more modern establishments. The staff remains accessible by phone outside of reception hours for any urgent needs, maintaining a sense of support despite the reduced on-site presence.