RIT Inn & Conference Center

This hotel serves as a notable hub for RIT visitors and conference attendees, often highlighted for its convenient proximity to the university and its on-site amenities. While many guests find the accommodations to be clean and comfortable, a recurring theme suggests the property is somewhat dated, prompting some to wish for more modern updates. The presence of both indoor and outdoor pools is a significant draw, especially for families and road trippers seeking a relaxing stopover. For those visiting Strong Memorial Hospital, the hotel's dedicated shuttle service is a highly valued feature, making it a practical choice for hospital visitors. To ensure a smooth stay, guests are advised to confirm pool operating hours in advance, as these can be restrictive, and to consider requesting a recently renovated room for a more contemporary experience.

Facilities & Amenities
The hotel offers a range of facilities, with the indoor and outdoor pools being a primary attraction for many guests. However, the pool hours are frequently cited as inconvenient, often limited due to the requirement of a lifeguard being on duty. Some visitors noted issues with the hot tub appearing murky. A fitness center is available, though some found its equipment limited or partially non-functional. While Wi-Fi is provided, several guests reported spotty signal or difficulty connecting in their rooms. The elevators received mixed reviews, with some describing them as slow, shaky, or noisy. In-room conveniences like a mini-fridge, microwave, and coffee maker are generally appreciated, adding to guest comfort during their stay.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms and common areas as well-maintained. However, a significant number of reviews indicate that the rooms are dated and in need of modernization, with mentions of peeling wallpaper, worn furniture, and occasional musty smells in hallways or rooms. Despite the older decor, the beds are consistently praised for being comfortable, ensuring a restful night's sleep for most. Noise levels are a mixed bag; some rooms are quiet, while others experience disturbances from thin walls, hallway noise, or street noise. Bathroom conditions vary, with some guests noting poor water pressure, mold concerns, or issues with clogged toilets and short shower curtains.

Dining & Food Quality
The on-site restaurant, Petals, is a notable feature, frequently praised for its good food quality, generous portions, and reasonable prices. Many guests enjoyed the breakfast options, which are cooked to order, though it is important to note that breakfast is not complimentary and incurs a fee. The bar is also mentioned as a pleasant spot, with some guests highlighting friendly service, although its operating hours can be limited. Specific dishes like waffles, breakfast burritos, and deep-fried cheesecake received positive mentions. While the restaurant is convenient, some guests perceive it more as a cafeteria-style eatery rather than a formal dining experience, which might influence expectations for a sit-down meal.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for guests visiting RIT, as it offers convenient access to the campus. Its proximity to Strong Memorial Hospital is also a major draw, with a complimentary shuttle service frequently praised for its reliability and convenience for hospital visitors. Situated just off the highway, the hotel serves as an ideal stopover point for travelers on longer journeys, offering easy highway access. While parking is generally ample and convenient, some guests noted that the immediate surrounding area lacks ideal walkability, with limited sidewalks and busy traffic, which might be a consideration for those preferring to explore on foot.

Staff & Service
Feedback on the staff and service is varied. Many guests commend the friendly staff, highlighting their helpfulness and attentive service, particularly in the restaurant and with the shuttle service. However, some reviews describe front desk interactions as less welcoming, with instances of unfriendliness or perceived unhelpfulness during check-in. A common point of frustration revolves around room keys frequently demagnetizing or failing, necessitating multiple trips to the front desk for replacements. The hotel's housekeeping policy, which requires guests to request service in advance, is a frequent complaint, as many guests found their rooms were not cleaned or refreshed unless specifically asked, even for multi-night stays.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some noted challenges in finding suitable outdoor areas for pets. Guests should be aware of the hotel's practice of placing an incidental hold on credit cards upon check-in, which can sometimes be a substantial amount and may take several business days to be refunded after checkout. A recurring issue for some guests involved no-show charges due to not receiving booking confirmations or reminders, leading to unexpected fees. The hotel also functions as student housing for RIT, which some guests found contributed to a "dorm-like" atmosphere or occasional noise, impacting their overall experience.