Hotel Ritz Coralli

This hotel is primarily distinguished by its excellent location, offering guests unparalleled proximity to the city's main attractions and the beautiful coastline. It is an ideal choice for sightseers and travelers who prioritize easy access to local markets, dining, and the beach. Despite its prime spot, guests frequently encounter significant operational challenges that impact their stay. Many commend the efforts of the staff, particularly those in the kitchen, who strive to provide good service amidst these difficulties. To ensure a more comfortable experience, it is advisable for guests to verify the functionality of essential room amenities like air conditioning and water supply upon arrival, and to consider exploring external dining options for breakfast.

Facilities & Amenities
Guests frequently report significant issues with the hotel's facilities. The Wi-Fi connection is often unreliable or completely non-functional, making it difficult for guests to stay connected. Similarly, the TV in rooms frequently experiences signal problems or does not work at all. A major recurring complaint concerns the air conditioning, which many guests state either does not work effectively, only functions as a fan, or is entirely broken. The pool area receives overwhelmingly negative feedback, described as small, shallow, cold, and often unusable due to its design, lack of sun exposure, and poor maintenance. Additionally, the gym equipment is often reported to be broken or limited, and some guests experienced issues with the elevator being out of service.

Cleanliness & Room Comfort
The hotel faces widespread criticism regarding cleanliness and room comfort. Many guests report encountering dirty linens, stained towels, and dusty rooms upon arrival, with some even mentioning the presence of insects. Basic toiletries such as soap and shampoo are often not provided, requiring guests to request them or purchase their own. Furthermore, numerous maintenance issues are consistently highlighted, including dripping faucets, exposed electrical wiring, and overflowing toilets. While some rooms are noted for their spaciousness, the overall experience is often marred by these pervasive issues, with some guests also mentioning uncomfortable beds and pillows, and occasional noise from the street.

Dining & Food Quality
Feedback on dining & food quality, particularly the breakfast, is predominantly negative. Guests frequently describe the breakfast as basic, with limited variety and consistent shortages of essential items. Common complaints include a lack of milk, coffee, bread, fruit, and other staples, with some reporting that items like cheese or ham are rarely available. Many guests note that the same few options are served daily, leading to a repetitive experience. Additionally, some mention delays in breakfast setup due to staff arrival times, causing inconvenience for those with early departures. The overall sentiment suggests that the breakfast often fails to meet expectations, prompting many to seek dining options outside the hotel.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset. Guests appreciate its excellent proximity to the beach, which is often just a block away, and its immediate vicinity to the popular crafts market. The surrounding area offers convenient access to numerous restaurants, pharmacies, and supermarkets, making it easy for guests to explore and find necessities. However, the parking garage receives significant negative feedback, described as small, difficult to navigate, and frequently plagued by unpleasant odors and standing water, which detracts from the otherwise convenient location.

Staff & Service
Despite the numerous operational challenges, many guests commend the friendly and attentive staff, particularly highlighting the efforts of the kitchen personnel and some reception team members. These individuals are often praised for their helpfulness and positive demeanor, striving to assist guests even when faced with systemic issues. However, the overall service delivery is frequently criticized due to a pervasive lack of information provided at check-in, unfulfilled requests for room cleaning or towel changes, and an unresponsive management that often fails to address recurring problems. This creates a stark contrast between the commendable individual efforts of some staff and the hotel's overall service shortcomings.

Additional Information
A critical and pervasive issue reported by guests is the severe and frequent water supply problems. Many reviews detail instances of no water for showers or toilets, inconsistent water temperatures (ranging from only cold to scalding hot), and the hotel's reliance on water trucks for replenishment. This fundamental issue significantly impacts guest comfort and daily routines. Furthermore, there are multiple reports of electricity outages, with some guests experiencing power cuts due to alleged non-payment. These systemic failures contribute to a strong sentiment of hotel abandonment by management, leading to a general lack of maintenance and operational stability that severely detracts from the guest experience.