Hotel River Terrace Resort & Convention Center (Gatlinburg, USA)

River Terrace Resort is situated in a beautiful area that is very private and quiet but also centrally-located and within walking distance to many services and attractions. Guests reported that the location felt very secluded although the main road was nearby.

Guests reported that the rooms are spotlessly clean and feature amazing views of the town of Gatlinburg and the nearby mountains. Also reported was comfortable beds, lots of extra amenities, updated decor and furnishings and well-stocked kitchenettes. .

The swimming pool area is beautifully set-up to be a relaxing oasis. Guests reported that the pool is clean and warm and the area is cleaned frequently and well-maintained. .

Guests reported that the staff at River Terrace Resort are not very welcoming, don't seem to like their jobs and don't seem to care if guests have a good experience at the hotel or not. Staff members are rude when approached, they are very disorganized, they are intrusive and simply walk into rooms without knocking, they don't tend to issues right away and they make guests feel like they are inconveniencing them.

The walls in the guest rooms are not soundproof and guests reported being able to hear every word of every conversation in nearby rooms and also were able to hear other various sounds such as water running , toilets flushing, doors closing and footsteps. .

Although the rooms are advertised as non-smoking, some guests reported being able to smell cigarette smoke both in the rooms and in various areas of the hotel.