Hotel Rivera Del Mar

The hotel offers a highly central location and direct access to the main beach, making it a standout feature for guests looking to explore the area on foot. Its inviting pool area provides a refreshing escape, often highlighted as a pleasant spot for relaxation. The hotel is particularly well-suited for families seeking a convenient base for beach activities and local exploration, as well as budget-conscious travelers who prioritize location over luxury. While many appreciate the helpfulness of some staff members, others note inconsistencies in service and room quality. To ensure a more comfortable stay, guests are advised to confirm air conditioning availability and consider bringing their own toiletries, as these are not consistently provided.

Facilities & Amenities
The hotel features a swimming pool which is a popular amenity, though feedback on its cleanliness and water temperature is mixed, with some guests finding it well-maintained and others noting it appeared dirty or had issues with mosaic tiles. A wading pool is also available, particularly appreciated by families with children. Wi-Fi connectivity is a significant point of concern, with numerous guests reporting poor or non-existent signal in rooms and common areas, making it difficult to stay connected. Parking is limited, accommodating only a few vehicles, which often forces guests to park on the street. Common areas like the lobby and corridors are generally described as pleasant, and a shared refrigerator is available for guest use, adding a touch of convenience.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are highly varied, with many reporting significant issues. Numerous reviews mention dirty rooms, stained sheets, and even the presence of bed bugs and cockroaches, leading to uncomfortable stays. The beds are frequently described as uncomfortable, hard, worn-out, or broken, impacting sleep quality. Bathrooms often lack basic amenities such as shampoo, soap, towels, mirrors, or hooks for hanging items, and some are noted for unpleasant odors, leaking toilets, or missing toilet seats and shower curtains. Noise levels from both the street and other guests are a common complaint, particularly at night, disturbing rest. Additionally, air conditioning is often reported as inefficient or non-existent, with fans also failing to provide adequate cooling, and televisions frequently do not work.

Location & Accessibility
The hotel boasts a highly advantageous central location, positioning guests within a short walking distance of the main beach and the Adoquín, a popular pedestrian street. This proximity allows for easy access to various restaurants, food stalls, and shops, enhancing the overall convenience for guests. The hotel is also well-situated for exploring the local area, with many attractions easily reachable on foot. While the immediate surroundings are generally considered safe, some guests note the presence of stairs to access the beach, which might be challenging for individuals with mobility issues. Parking facilities are limited, often leading guests to seek street parking, which can be a minor inconvenience.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the personnel for being friendly, attentive, and helpful, particularly at the reception and in accommodating requests. However, a significant number of reviews describe staff as unprofessional, rude, or unresponsive, especially when addressing complaints about room conditions or amenities. Issues with check-in delays are reported, with rooms not being ready at the designated time. Guests often have to repeatedly request basic items like towels and toilet paper, indicating a lack of proactive service. While some appreciate the pet-friendly service, others express frustration over additional charges or restrictions not clearly communicated beforehand.

Additional Information
A recurring point of contention for guests is the hotel's policy of charging an additional fee for air conditioning, which is often not clearly stated during booking and can significantly increase the perceived cost of the stay. This extra charge is a frequent source of dissatisfaction, especially given the warm climate. The hotel maintains a pet-friendly policy, allowing guests to bring their animals, though some reviews mention an extra charge for pets. Guests should also be aware that noise from other guests and even staff can be an issue, particularly late at night or early in the morning, impacting the tranquility of the stay.