Riverchase Lodge

This hotel is frequently chosen by families due to its indoor pool featuring a water slide, which is often highlighted as its primary attraction. However, guests consistently report significant issues with the pool's cleanliness and temperature. The hotel's overall condition is a recurring concern, with many rooms described as run-down and in need of substantial updates. Common complaints include pervasive cleanliness issues, particularly the presence of pests, and generally unhelpful staff. For budget-conscious travelers seeking a central location, the hotel might appear appealing, but guests should manage their expectations regarding the quality of amenities and room conditions. It is advisable to thoroughly inspect your room upon arrival and be prepared for potential discrepancies with online representations.

Facilities & Amenities
The indoor pool with its water slide is a key feature, often the main reason guests choose this hotel, especially those with children. However, feedback on the pool is overwhelmingly negative; it is frequently described as freezing cold despite being advertised as heated, and often appears cloudy, dirty, or even green, with reports of algae and debris. The chlorine smell in the pool area is often overpowering, causing eye irritation and coughing. The outdoor pool is also sometimes noted as dirty or closed. Wi-Fi connectivity is a common complaint, with guests reporting it as unreliable or non-functional. Elevators are frequently described as dirty or in disrepair. Many rooms lack basic furniture such as tables, chairs, or dressers, forcing guests to live out of their suitcases.

Cleanliness & Room Comfort
Cleanliness is a major and widespread concern, with numerous guests reporting the presence of roaches and bed bugs in their rooms. Many rooms are described as having strong, unpleasant odors, including mildew or cigarette smoke, even in non-smoking rooms. Mold is frequently reported on ceilings and in bathrooms. Guests often find dirty linens, stained carpets, and unkempt surfaces. Room fixtures are often broken or in poor condition, including non-working AC units, leaking showers and toilets, and faulty outlets. Beds are consistently described as uncomfortable, with guests feeling springs or experiencing sagging. Noise from outside traffic and other guests is also a common complaint, impacting sleep quality.

Dining & Food Quality
The hotel does not offer a complimentary breakfast, which is a point of disappointment for many guests. While some reviews mention coffee available in the lobby, there are reports of the coffee machine being dirty or lacking basic supplies like lids and sleeves. In-room coffee makers are also occasionally noted as being unclean. There are no other dining facilities or room service mentioned in the reviews, indicating a very limited food and beverage offering on-site.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, placing guests within easy reach of many popular attractions. It is described as being conveniently situated on the main strip, close to various entertainment options, including a trampoline park and shops, and offering good access to Dollywood. However, the proximity to a busy road means guests often experience considerable traffic noise. While parking is available, some guests have noted issues with its availability, especially during peak times.

Staff & Service
Feedback on staff and service is highly mixed, though negative experiences are frequently reported. Many guests describe the front desk staff as rude, unhelpful, or dismissive, particularly when addressing serious complaints about room conditions or pool issues. There are numerous accounts of staff being unwilling to provide refunds or move guests to different rooms despite severe problems. Some guests have reported issues with quick check-in processes, while others have experienced long waits. Maintenance requests, such as those for non-working AC or hot water, are often described as being ignored or handled poorly. Housekeeping is also a point of contention, with reports of rooms not being cleaned during stays and insufficient provision of towels or toilet paper.

Additional Information
Guests frequently report that the hotel's online pictures are misleading, failing to accurately represent the current, run-down condition of the property. Many guests express frustration over difficulties obtaining refunds, even when leaving due to severe issues like pests or uninhabitable room conditions. The overall sentiment is that the hotel offers poor value for money, despite its generally lower price point, given the numerous problems encountered. Some guests have noted a pet-friendly policy, though specific details are scarce.