Riviera Aqua Park Resort

The hotel is a vibrant destination, particularly notable for its expansive aqua park, which serves as a signature feature offering thrilling slides and pools for all ages. It is an ideal choice for families seeking an activity-filled vacation and budget travelers looking for an all-inclusive experience. Guests frequently highlight the hotel's extensive and beautifully landscaped grounds and the energetic animation team that provides a wide array of entertainment options. While the hotel offers a lively atmosphere, guests should be prepared for a generally crowded environment, especially during peak seasons. To enhance your stay, consider bringing water shoes for more comfortable beach access and be aware of the specific operating hours for the pools and aqua park to maximize your enjoyment.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with the aqua park being a major highlight, featuring numerous slides and pools that cater to both adults and children. Beyond the water attractions, guests can enjoy several swimming pools scattered across the property, set within well-maintained gardens that add to the aesthetic appeal. While the outdoor areas are praised, some guests noted that the pools are not heated during cooler months, which can affect comfort. Wi-Fi connectivity is generally available, though often limited to the reception area and reported to be inconsistent. Some guests also mentioned that the lifts could be improved, describing them as old or sometimes unreliable. The shared nature of some facilities between the two connected hotels provides a broader range of options for guests.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. Many guests found their rooms to be clean and well-maintained, with daily housekeeping services, fresh towels, and regular replenishment of coffee, tea, and water. The beds are often described as comfortable, contributing to a restful stay. However, some guests reported issues with the room condition, noting that furniture and fixtures appeared old or worn, with occasional instances of dirt, stains, or unpleasant odors. Specific concerns included mold in bathrooms, non-functional balcony doors, or inconsistent hot water supply. Noise levels from other guests or ongoing renovations were also mentioned by some, impacting the overall tranquility of the rooms.

Dining & Food Quality
The dining experience at the hotel receives varied feedback. While some guests found the buffet to offer good food variety and delicious options, particularly the desserts and certain main courses like beef, many others reported the food to be repetitive, bland, or of inconsistent quality. Breakfast options are generally considered adequate, with staples like omelets and pancakes. However, the overall food quality for lunch and dinner was frequently criticized, with some guests describing it as unappetizing or leading to digestive issues. Drinks served as part of the all-inclusive package, such as soda and beer, are often noted to be served in very small plastic cups and sometimes warm, leading to frequent refills. The main restaurants can also become very crowded, especially during peak dining hours.

Location & Accessibility
The hotel's location is situated approximately 25 minutes away from the main city of Hurghada, making it somewhat isolated from urban attractions. While this offers a quieter environment, guests often need to rely on taxis to explore the city or access external amenities. The hotel's position is considered convenient for arranging excursions to popular sites, with many tour operators offering pick-up services directly from the hotel. The beach access is a notable feature, with a long stretch of sand. However, the entry into the sea is often shallow and can be rocky or pebbly, making water shoes advisable. A pontoon is available for guests wishing to access deeper water directly, though it can become crowded.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests praising the friendly staff and their helpful service. The reception team is often highlighted for their professionalism and efficiency during check-in and addressing guest requests. Housekeeping is frequently commended for daily room cleaning and towel changes. The animation team is consistently described as energetic, engaging, and dedicated to providing entertainment for both adults and children, contributing significantly to a lively atmosphere. However, some guests reported instances of unmotivated or less attentive service, particularly in crowded dining areas, and noted that some staff members could be perceived as pushy when offering additional services or excursions.

Additional Information
A recurring theme in guest reviews is the crowded atmosphere, particularly due to a high proportion of local guests, which can lead to long queues and a bustling environment in common areas. Guests should be aware of potential sales pressure from various vendors within the hotel grounds, offering services like spa treatments or photo sessions. The pool hours and beach access are somewhat limited, with pools often closing by late afternoon and the beach by early evening. While the hotel operates on an all-inclusive basis, some guests noted limitations on drink service, such as small cup sizes and warm beverages. There have also been mentions of ongoing renovations causing noise during the day, which could impact guest comfort.