Hotel Riviera del Sol (Playa del Carmen, Mexico)

Many guests find the employees friendly and informative about where to eat and what to do in the city, and add that receptionists can arrange airport transfers for a small fee. Others like that employees are helpful with providing directions to public transportation, helping guests with heavy luggage, and arranging car rentals.

Most guests like that the property is located between 5th avenue and the beach, and state that many restaurants and bars that serve traditional Mexican specialties are minutes away. Others note that Church of Guadalupe is within walking distance, and add that the accommodation is easy to locate.

Many guests appreciate the complimentary breakfast and say that waiters are attentive and friendly. Others love how the onsite restaurant is decorated, and say that food is great and meals are reasonably priced.

Several guests point out that there is constant street noise due to the central location, and say that nearby bars and clubs play loud music late at night. Others dislike that walls in rooms are paper thin and suggest that sensitive sleepers ask for a pair of earplugs at the reception.

Some guests feel that water pressure in the showers is weak and add that it is difficult to control water temperature. Others wish there were more complimentary toiletries provided, and add that bathrooms floors could use a deeper cleaning.

Several guests report that the Internet in rooms is slow and disconnects all the time. Others dislike that Wi-Fi in other parts of the property is also unstable, especially at the outdoor pool and in the fitness room.