Rocky River Inn

This hotel offers a tranquil escape, distinguished by its picturesque location along the Housatonic River, providing guests with a serene backdrop and often a beautiful river view directly from their rooms. Many guests are pleasantly surprised by the spacious and newly renovated rooms, which offer a modern and comfortable stay despite the property's exterior appearance. It serves as an excellent base for sightseers and couples seeking a peaceful retreat, as well as anglers participating in local fishing tournaments due to its accommodating parking for boats. Business travelers and those visiting family in the area also find it a convenient and quiet option. To enhance your experience, consider requesting a room in the "deluxe wing" for the most updated amenities and be prepared for a quiet stay, as the property is not within walking distance of many dining options.

Facilities & Amenities
Guests consistently appreciate the comprehensive in-room amenities, which typically include a mini-fridge, microwave, and a Keurig coffee maker, providing convenience for snacks and beverages. Rooms are often equipped with large TVs, some featuring Smart TV capabilities and access to streaming services like Netflix, though a few guests reported issues with TV functionality or Wi-Fi connectivity. While reliable Wi-Fi is generally available, some visitors experienced slower speeds or difficulty connecting. The property also offers a snack kiosk in the lobby for quick purchases. A Tesla charger is available on-site, though some guests encountered issues with its availability due to other users. Guests note the absence of an ice machine near the rooms, requiring requests from the front office.

Cleanliness & Room Comfort
The hotel receives widespread praise for its exceptional cleanliness, with many guests describing rooms as spotless, immaculate, and super clean. The comfortable beds are a highlight, ensuring a restful night's sleep, though some guests found mattresses to be either too soft or too firm for their preference. Bathrooms are frequently noted for being spacious, often featuring double sinks, jacuzzi tubs, and separate showers, along with quality Aveda toiletries. While most rooms are newly refurbished and modern, some older sections or specific rooms may have dated fixtures or minor issues like a dripping faucet or shower controls that are counter-intuitive. Noise levels are generally quiet and peaceful, though a few guests mentioned thin walls allowing some sound from neighboring rooms.

Dining & Food Quality
The hotel does not offer a traditional breakfast service, which is a common point of feedback among guests. However, the convenience of in-room amenities such as the Keurig coffee maker, mini-fridge, and microwave allows guests to prepare their own light refreshments. For additional options, a snack kiosk is available in the lobby, offering various items for purchase. Guests are advised that there are no on-site restaurants or room service, and dining establishments are not within walking distance, necessitating a short drive to nearby towns for meals.

Location & Accessibility
The hotel boasts a prime and peaceful location directly on the Housatonic River, offering scenic views and a tranquil atmosphere with chairs by the river for relaxation. It is conveniently situated on a main street, making it easy to find and access. Guests appreciate its proximity to various local attractions and towns, including New Milford, Kent, South Kent School, Canterbury School, and the Elephant's Trunk Flea Market. While the location is ideal for exploring the surrounding area, it is not walkable to restaurants or shops, requiring guests to have a vehicle. Parking is readily available and often allows guests to park close to their rooms, with specific accommodations for larger vehicles like trucks and boats with trailers.

Staff & Service
The staff generally receives high praise for being friendly, accommodating, and helpful, contributing positively to the guest experience. The check-in process is typically described as fast and easy. However, some guests reported recurring issues with room key cards deactivating daily, requiring frequent trips to the front office for re-activation. While housekeeping is generally efficient, some guests noted instances of forgotten towels or daily cleaning when not desired, partly due to the absence of "Do Not Disturb" signs. A few guests experienced challenges with customer service regarding reservation changes or specific requests, and some reported difficulties reaching the front desk by phone.

Additional Information
Guests should be aware that while the property is called an "Inn," it often operates with a motel-style setup, where many rooms have direct outdoor access. A recurring issue mentioned by several guests is the frequent deactivation of room key cards, necessitating daily re-issuance. Some guests expressed concerns about room security, noting the presence of only a single deadbolt on doors and, in some cases, locked connecting doors to unmarked rooms. The hotel's policy regarding lost and found items was a point of significant dissatisfaction for one guest who reported a valuable item being discarded after an extended period. Despite these points, many guests highlight the excellent value offered by the renovated rooms for the quality provided.