Rodeway Inn Charlotte Airport Area

This hotel primarily serves budget-conscious travelers and those in need of a quick overnight layover, largely due to its perceived affordability and convenient proximity to the airport. While it offers a basic place to sleep, guests consistently report significant concerns regarding the overall cleanliness and maintenance of the accommodations. Many reviews highlight issues with the general condition of the rooms and the property's facilities. The staff's responsiveness to guest concerns is a recurring theme, with some guests finding interactions unhelpful or challenging. For individuals considering a stay, it is essential to manage expectations regarding the hotel's amenities and the level of service provided. Guests frequently find themselves needing to explore external dining options, as on-site offerings may not meet expectations. It is advisable to confirm specific amenities upon arrival, as some advertised features may not be available.

Facilities & Amenities
Guests frequently report discrepancies regarding advertised airport shuttle services, with many finding none available upon arrival despite online listings, leading to inconvenience. The hotel's lobby is often noted as being closed, requiring all transactions to be conducted through a window service, which some guests found impersonal. Several reviews indicate that the property appears to be undergoing work or renovations, which may impact the availability or condition of certain facilities and the overall guest experience. There are recurring comments about the ice machine being out of order, limiting guest convenience. Furthermore, guests often find that basic amenities such as an iron or ironing board are not provided in the rooms, which can be problematic for travelers. Overall, the availability and functionality of on-site facilities are a common point of concern for many visitors, often falling short of expectations.

Cleanliness & Room Comfort
Guests consistently report significant issues with the cleanliness and overall condition of the rooms. Many reviews describe rooms as filthy, with recurring mentions of roaches and other insects. A pervasive foul smell or cigarette smell is frequently noted upon entering the rooms. Guests often find dirty towels and dingy sheets, with some even reporting stains on bedding. The beds are often described as uncomfortable, impacting sleep quality. Furthermore, numerous reviews highlight various broken or malfunctioning items within the rooms, including doors with holes or broken handles, toilets that do not flush properly, non-functional electrical outlets, and televisions that do not work. The absence of hot water for showers is a common complaint, and some guests report issues with mold in bathrooms.

Dining & Food Quality
Guests consistently report that breakfast is not provided, despite being advertised, leading to disappointment and a need to adjust their daily plans for meals. Many guests note the absence of any on-site dining facilities or restaurants, requiring them to seek food options elsewhere for all their meals. This lack of internal food service is a recurring theme in reviews, impacting guest convenience. Some guests mention the convenience of external establishments like a Waffle House or Cracker Barrel located nearby, which serve as alternative dining choices for those staying at the hotel. The overall feedback suggests that guests should plan for all their meal needs outside the property, as the hotel does not reliably offer the advertised food services, which can be an unexpected inconvenience.

Location & Accessibility
The hotel's location is frequently noted for its proximity to the airport, which some guests find convenient for quick layovers or early departures. However, many reviews express significant concerns about the surrounding neighborhood, describing it as unsafe, shady, or a horrible neighborhood that impacts their sense of security. Guests frequently report seeing various individuals lurking or hanging around the property, which contributes to feelings of discomfort and insecurity during their stay. The parking lot is also mentioned as a place where suspicious activity occurs, with some guests reporting vandalism to their vehicles, adding to their apprehension. While some guests appreciate the easy in and out access and the presence of a diner and gas station directly across the street for convenience, the overall atmosphere of the area is a consistent point of negative feedback, influencing the perception of the hotel's environment.

Staff & Service
Guest feedback regarding the staff and service is largely negative. Many reviews describe the staff as unfriendly, unprofessional, rude, and unhelpful, often providing no clear answers to guest inquiries. There are numerous reports of deposit issues, where guests were either unexpectedly charged a deposit or denied a room after being told no deposit was required. Guests frequently mention being refused refunds even when rooms were found to be in unacceptable conditions. Some guests experienced recurring problems with their room keys needing daily reprogramming, with requests for a service fee for this issue. While most guests report negative interactions, a few reviews mention a friendly customer service representative, indicating some variability in staff demeanor. The overall impression is that staff interactions often contribute to a challenging guest experience.

Additional Information
Guests frequently express the sentiment of "you get what you pay for," indicating that the affordability of the stay often aligns with the perceived quality. There are recurring comments about check-in and check-out times differing from those advertised on booking platforms, leading to confusion or unexpected early departures. A $50 hold per room is commonly charged upon arrival, which guests note can take several business days to be released. Many reviews highlight that the pictures of the property online are often deceiving and do not accurately represent the actual condition of the hotel. Some guests report issues with security personnel, including instances of individuals being removed from rooms. Additionally, some guests were denied check-in due to arriving too late, regardless of their booking.