Rodeway Inn & Suites Colorado Springs

This hotel is primarily characterized by its extremely low price point, which, for many guests, comes with significant trade-offs in quality and safety. It is frequently described as being in a state of severe disrepair, with pervasive issues related to cleanliness and non-functional amenities. Guests often encounter problems with room key access and report a general sense of unresponsiveness from staff. The surrounding neighborhood is widely perceived as unsafe and sketchy, contributing to an overall unsettling experience. This accommodation might appeal to budget-conscious travelers or those in need of an emergency, last-minute stay who prioritize cost above all else. However, it is not recommended for families or couples seeking a comfortable or secure environment. To mitigate potential issues, guests should thoroughly confirm all hotel policies, especially regarding deposits and visitor rules, and prepare for a stay that may fall short of basic expectations.

Facilities & Amenities
The hotel's amenities frequently fall short of guest expectations, with numerous reports of non-functional or poorly maintained features. Many guests experienced issues with room keys that repeatedly failed, leading to frustrating lockouts and requiring frequent trips to the front desk. Wi-Fi connectivity is a widespread concern, often described as unreliable, weak, or completely non-existent, making it difficult for guests to stay connected. The swimming pool, while advertised, is consistently reported as being either closed, dirty, abandoned, or in a state of disrepair, with some guests even noting its use by non-guests. Beyond these major issues, rooms often contain broken electrical outlets, non-working lights, or damaged fixtures such as toilet seats and baseboards. Some rooms lack basic items like microwaves or trash cans, and the general state of the property's landscaping and exterior areas is often described as neglected and trash-strewn.

Cleanliness & Room Comfort
The most pervasive issue highlighted by guests is the severe lack of cleanliness and general disrepair within the rooms. Reviews consistently describe filthy carpets with numerous stains, dirty walls, and unclean bathrooms often featuring moldy caulk, non-draining sinks, and hair on surfaces. Many non-smoking rooms are reported to have a strong, lingering cigarette smoke smell, or other unpleasant odors like animal urine or general mustiness. Guests frequently find trash left in rooms or outside doors, and some even reported finding bugs or questionable items like pills. The beds are a common source of discomfort, often described as lumpy, with springs that can be felt, and worn-out pillows. Bedding is frequently noted as being dirty, having holes, or containing food crumbs. Beyond cleanliness, rooms often suffer from broken electrical outlets, non-working lights, and peeling walls held together with tape, indicating a significant lack of maintenance.

Dining & Food Quality
A significant point of contention for many guests is the hotel's breakfast offering, or rather, the consistent lack thereof. Despite being advertised as available on booking platforms, numerous guests reported that no breakfast was provided during their stay. When breakfast was occasionally available, it was widely described as subpar and extremely limited. Guests mentioned a severe lack of variety, often consisting only of basic items like hard-boiled eggs (sometimes noted as being discolored), and a choice of fruit like a banana or apple, with no substantial protein options or juice. The coffee provided was also frequently criticized for its poor quality. The hotel does not appear to offer any other significant dining facilities such as a restaurant or room service, leaving guests to seek all their meals outside the premises. This discrepancy between advertised amenities and actual provision caused considerable disappointment for many.

Location & Accessibility
The hotel's location is a major point of concern for many guests, who frequently describe the surrounding area as sketchy, unsafe, and a bad neighborhood. There are numerous reports of homeless individuals present both outside and sometimes within the hotel premises, contributing to a general sense of unease and insecurity. Guests often mention hearing loud fighting or other disturbances, particularly in the parking lot at night, which further detracts from a peaceful stay. While some reviews note proximity to bus stops, shopping, and restaurants, these conveniences are often overshadowed by the perceived lack of safety. Parking itself can be problematic, with guests reporting limited availability and difficulties with getting in and out of the lot. The overall environment leads many to feel uncomfortable leaving their vehicles or walking around the vicinity, impacting their ability to explore the area freely.

Staff & Service
Guest experiences with staff and service are highly varied, though often leaning towards negative. A recurring and significant issue is the hotel's handling of deposits, which guests frequently report as being unannounced at booking, not immediately refunded, or even disputed upon check-out, leading to frustration and financial concerns. Key card malfunctions are a widespread problem, with guests repeatedly getting locked out of their rooms and finding the front desk unresponsive or closed, even during stated operating hours. While some guests did encounter friendly and helpful staff members, many others reported instances of rude, unprofessional, or unresponsive behavior, including staff arguing amongst themselves or being preoccupied. The check-in process can be lengthy due to staff unavailability or disorganization. Overall, the inconsistency in service and the prevalence of key and deposit issues significantly detract from the guest experience.

Additional Information
Guests should be aware of several unique policies and characteristics that significantly impact a stay at this hotel. A frequently mentioned and highly restrictive rule is the "no visitors" policy, which prohibits guests from having any non-registered individuals in their rooms at any time, a rule that many found unusual and inconvenient. The property appears to function, in part, as a long-term living establishment, with numerous guests observing individuals who seem to reside there permanently, contributing to a different atmosphere than a typical transient hotel. This environment is sometimes associated with a notable police presence, with multiple reports of law enforcement and even emergency services responding to incidents on the property. Furthermore, guests often face unannounced cash deposits upon arrival, which are frequently difficult to retrieve promptly upon departure, adding an unexpected financial burden and administrative hassle.