Hotel Roma

The hotel is primarily recognized for its central location, making it a highly practical choice for guests visiting the consulate or conducting business in the area. It offers a functional and generally clean environment, appealing to budget-conscious travelers and those seeking a convenient base for short stays. Guests frequently highlight the friendly staff and the overall good value provided, often noting the hotel's suitability for a quick, comfortable rest after a day of activities. While many appreciate the hotel's cleanliness and the comfort of some rooms, recurring feedback points to inconsistencies in room amenities and occasional noise disturbances from both within and outside the property. For an enhanced experience, guests are advised to confirm the breakfast policy upon arrival and to promptly check the condition of in-room amenities, such as the television and air conditioning, shortly after check-in. This proactive approach can help ensure a smoother and more satisfying visit.

Facilities & Amenities
Guests find the hotel's Wi-Fi generally reliable, allowing them to stay connected during their visit. However, a common point of feedback is the lack of modern in-room entertainment, as many rooms do not feature cable TV or Smart TVs, often having older models. There is also no mini-refrigerator available in the rooms, which some guests miss. A significant concern for many is the absence of an elevator, making access to upper floors challenging, especially for those with heavy luggage or mobility issues. While parking is provided, it can be limited, sometimes requiring guests to use an off-site lot a couple of blocks away. Some guests have reported issues with the air conditioning units, noting them to be noisy, faulty, or even leaking, and some bathrooms have experienced issues such as leaks or unpleasant drain smells. Additionally, the provided towels and linens are occasionally described as old or of poor quality.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests appreciating the tidy rooms and well-maintained spaces. However, the beds are a significant point of mixed feedback; while some guests find them comfortable and conducive to a good night's sleep, many others describe the mattresses as uncomfortable, too hard, or excessively soft and squeaky. Pillows are also occasionally noted as being too firm. Several reviews mention an unpleasant room smell, often described as musty, stale, or indicative of humidity, which can detract from the overall comfort. Noise is a recurring issue, with guests frequently reporting disturbances from neighboring rooms, the street, or even the air conditioning units, impacting their ability to rest. Furthermore, the towels provided are often described as old or worn, and some bathrooms have been noted to have mold or persistent drain odors.

Dining & Food Quality
The hotel often includes breakfast as part of the stay, typically a continental offering, which is a welcome amenity for many guests. Most guests appreciate the convenience and quality of the breakfast, often highlighting the variety of options available, such as cereal, fruit, and pastries, and particularly praising the coffee. However, there can be some confusion regarding the breakfast policy, with some guests reporting that it was not included as expected, especially if booked through third-party platforms. The hotel does not feature a full-service restaurant on-site, and mentions of dining facilities sometimes refer to a very basic offering or a separate establishment located across the street. While the food itself generally receives positive comments, a few guests have noted that the kitchen staff can sometimes be less friendly than other hotel personnel.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy reach of key destinations. It is particularly convenient for those visiting the consulate, often described as being within walking distance or a short drive away, and also close to the CAS (Applicant Service Center). The proximity to the main square, local markets, and various stores makes it ideal for sightseeing and exploring the city on foot. Additionally, its location near the international bridges is beneficial for travelers crossing the border. While the location offers great accessibility to attractions, some guests have expressed concerns about the perceived safety of the surrounding area at night. Parking is available on-site, though space can be limited, occasionally requiring guests to utilize an alternative lot a short distance away.

Staff & Service
The hotel staff consistently receives high praise, with most guests commending their friendliness, attentiveness, and excellent service. Many reviews highlight the helpfulness and respectful demeanor of the reception team, who are often noted for their willingness to accommodate requests, such as early check-ins or providing essential items like feminine products. The check-in process is generally described as quick and efficient. However, some guests have reported inconsistent service, including instances where reception staff were perceived as unhelpful with local suggestions, rigid regarding check-out times, or displayed poor communication. There have also been isolated reports of staff being absent from the desk or issues with honoring online reservations and prices, leading to confusion or overcharging for some. Despite these occasional setbacks, the overall sentiment towards the staff remains largely positive.

Additional Information
The hotel is widely regarded for offering good value and an accessible price point, making it a popular choice for travelers seeking economical accommodation. A significant point for guests to note is the absence of an elevator, which means those assigned rooms on upper floors will need to use stairs, potentially posing a challenge for individuals with heavy luggage or mobility concerns. While breakfast is often included, there can be confusion regarding the specific breakfast policy, particularly for bookings made through third-party platforms, so it is advisable to clarify this upon arrival. The hotel generally provides a secure environment, including secure parking, contributing to guests' peace of mind. Some rooms may lack modern amenities like Smart TVs or mini-refrigerators, which is a consideration for guests accustomed to these features.