Hotel Royal Hsinchu

The hotel is highly regarded for its exceptional staff service and comprehensive amenities, offering a truly comfortable and welcoming experience. Guests consistently praise the spacious rooms, the attentive staff who go above and beyond, and the excellent breakfast buffet. The convenient shuttle service is a standout feature, greatly enhancing accessibility for guests. This hotel is an ideal fit for business travelers due to its proximity to the Science Park and quiet accommodations, as well as for families who benefit from the spacious rooms, pool, and infant amenities. Leisure travelers will also find the comprehensive facilities and comfortable stay appealing. To enhance your visit, inquire about the complimentary shuttle service for local travel, and if driving, consider reserving a charging pile parking spot in advance.

Facilities & Amenities
Guests appreciate the convenience of the swimming pool and sauna for relaxation, along with a well-equipped fitness center. A laundry room with coin-operated machines and free spin-dry is available, adding practical convenience for longer stays. The hotel offers a highly valued complimentary shuttle service to local offices and other areas, saving guests considerable time and effort in navigating the city. In-room amenities include free Wi-Fi, welcome drinks, and daily replenished in-room snacks and water, contributing to a comfortable stay. Some guests noted the convenience of drinking water dispensers on certain floors and the availability of charging piles for vehicles, though these should ideally be reserved in advance. While the pool and sauna areas are generally enjoyed, some found them to be on the smaller side or noted minor maintenance issues.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness and the generous size of its spacious rooms, often highlighting the comfortable beds that ensure a restful night's sleep. Many rooms offer pleasant city views, enhancing the overall experience. The hotel is generally described as providing a quiet environment, though a few guests occasionally reported noise from water pipes or sounds from adjacent rooms. Rooms are well-maintained despite some older decor, and include practical features like ample hangers, a personal sofa, and entertainment options such as Netflix and YouTube connectivity. The bathroom facilities, including a bathtub and strong water pressure, are frequently appreciated, though a few guests noted issues with slippery floors or minor cleanliness oversights like water stains. Some found the dim lighting in rooms less ideal for certain tasks.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its food quality and extensive variety, offering a rich selection of Japanese, Chinese, and Western dishes. Guests frequently describe the breakfast as delicious, abundant, and well-stocked, with staff ensuring continuous replenishment of items. The dining environment is also noted for its pleasant ambiance, often featuring large windows with green views. While the overall feedback is highly positive, a few guests found the breakfast to be satisfactory rather than exceptional, suggesting there is room for improvement in certain aspects. The hotel also offers in-room dining services, which guests found to be of good quality, and has a restaurant on-site that receives positive comments for its cuisine, providing convenient and enjoyable meal options.

Location & Accessibility
The hotel boasts a convenient location, making it ideal for both business and leisure travelers. It is within walking distance to various attractions, restaurants, and shops, and offers easy access to the Science Park. Guests appreciate its proximity to public transportation, including the High-Speed Rail station, which simplifies travel to and from the area. While the location is generally praised, some guests noted that it is a 15-20 minute drive from the city center, which can be a consideration. Parking is available, but it can be a point of mixed feedback; the hotel offers both mechanical parking and a separate outdoor parking lot. Some guests found the mechanical parking challenging due to small spaces, and the outdoor lot requires a short walk, which can be inconvenient during inclement weather.

Staff & Service
The hotel's friendly staff consistently receives outstanding praise, with guests highlighting their professional service and exceptional attentiveness. Many reviewers noted that staff members are incredibly helpful, going above and beyond to accommodate guest needs and requests, from assisting with luggage to providing local information. The quick check-in and late check-out processes are frequently mentioned as smooth and accommodating. Guests appreciate the proactive approach of the staff, who are often described as rushing to assist and ensuring a comfortable stay. Specific services like valet service, concierge assistance, and diligent housekeeping are also commended, contributing to a welcoming and family-friendly service environment that makes guests feel genuinely at home and well-cared for throughout their visit.

Additional Information
The hotel offers several thoughtful touches that enhance the guest experience. A highly valued complimentary shuttle service is provided for both business and leisure travel, including routes to local offices and a sister hotel, significantly easing transportation concerns. For guests traveling with electric vehicles, charging piles are available, though it is advisable to reserve them in advance due to demand. The hotel is notably family-friendly, offering comprehensive infant amenities such as clean crib mattresses, ensuring comfort for the entire family. Guests celebrating special occasions may be pleasantly surprised with thoughtful gestures like birthday gifts. Additionally, the hotel has a unique one-time use item policy where certain amenities are available for a small fee, with proceeds donated to charity, which guests generally find acceptable and appreciate.