Royal Palm Tower Anhanguera

This hotel offers a modern and comfortable experience, particularly notable for its direct connection to the Royal Palm Hall convention center, making it an ideal choice for business travelers and event attendees. Guests consistently highlight the hotel's impeccable cleanliness, spacious and comfortable rooms, and the generally attentive service provided by the staff. The hotel's contemporary design and pleasant ambiance contribute to a welcoming atmosphere. For couples seeking a relaxing getaway or families attending events, the hotel provides a convenient and well-maintained base. To ensure a smooth experience, guests are advised to clarify parking arrangements upon arrival due to potential delays and to inquire about room types to avoid unexpected accessibility accommodations.

Facilities & Amenities
Guests generally appreciate the hotel's well-maintained facilities. The fitness center is noted for being well-equipped, though some find it small or incomplete, and the swimming pool is a popular feature, often praised for being heated and having a great view, despite occasional reports of it being cold or needing cleaning. While the hotel offers free Wi-Fi, some guests experienced issues with its quality. The minibar in rooms is present but often criticized for its limited selection and high prices, with some reporting issues with it not cooling properly. The air conditioning system is generally effective, though some found it insufficient or centrally controlled.

Cleanliness & Room Comfort
The hotel receives consistent praise for its impeccable cleanliness throughout the property, from public areas to individual rooms. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful stay. The bathrooms are described as spacious with excellent showers and strong water pressure, though some found the provided towels to be thin or rough, and basic amenities like dental floss or sufficient soap were occasionally noted as missing. While rooms are generally quiet, some guests reported issues with noise levels from elevators, neighboring rooms due to soundproofing, or external sources. The TVs in rooms are often described as older and lacking smart features or good channel selection, and some guests noted a lack of convenient power outlets near the bed.

Dining & Food Quality
The breakfast consistently receives positive feedback for its quality and variety, featuring fresh fruits, various breads, and hot options, with many guests describing it as delicious and excellent. However, some guests noted a lack of certain items like fresh omelets or tapiocas made to order, or limited dessert options. The hotel's restaurant offers a good selection of dishes, often praised for taste and presentation, but many guests find the prices for both the restaurant and room service to be excessively high, leading some to seek dining options outside the hotel. Coffee quality at breakfast also received mixed reviews, with some finding it too strong or cold.

Location & Accessibility
The hotel's location is highly advantageous for guests attending events at the adjacent Royal Palm Hall convention center, with direct internal access making it incredibly convenient. However, for those looking to explore the city, the hotel is considered somewhat isolated, requiring a car for access to most attractions, shopping centers, or other dining options. Parking is a significant and recurring point of contention; it is expensive and managed by a third-party valet service. Guests frequently report long wait times for car retrieval, disorganization, and a lack of self-parking options, which can be a source of frustration, especially during peak hours.

Staff & Service
The staff generally receives high praise for being friendly, attentive, cordial, and helpful, contributing significantly to a positive guest experience. Many guests highlight the staff's professionalism and willingness to assist with requests. However, the check-in process is a frequent source of frustration, often described as slow, chaotic, and disorganized, particularly during busy periods, leading to long queues and delays in room availability. Some guests also reported inconsistent information from different staff members regarding hotel services or policies, and isolated instances of perceived unhelpfulness or lack of empathy, especially concerning parking or specific room requests.

Additional Information
Guests should be aware that while the hotel is generally well-equipped, some specific amenities might be limited, such as the absence of a microwave in rooms. There were isolated reports of issues with room allocation, where guests were assigned accessible rooms without prior notification, which might not suit everyone's needs. The hotel's voltage is 220V, and converters are not always available, which could be a concern for international travelers with specific electronic needs. Some guests also noted that the hotel's rewards program benefits were not always clearly communicated or honored, and that the room service menu was not always readily available or varied.