Royal Suites

The hotel features a distinctive atrium with a skylight, an indoor koi pond, and live plants, which many guests find visually appealing and a unique aspect of the property, offering a quiet space to relax. However, the overall guest experience is significantly impacted by the hotel's outdated condition and pervasive maintenance issues. While some rooms are noted for being spacious, a recurring theme is the general lack of cleanliness, often accompanied by a strong smoke smell throughout the premises. Many essential amenities are frequently reported as broken or unavailable, leading to frustration. This hotel is primarily suited for budget travelers or those seeking a large room for a short stay, as well as pet owners due to its accommodating policy. Guests should manage their expectations regarding the property's upkeep and consider bringing their own essential supplies, such as towels and coffee, to ensure a more comfortable experience.

Facilities & Amenities
Guest feedback consistently highlights significant issues with the hotel's facilities and amenities. The pool is a frequent point of contention, often described as green, dirty, and unusable, with many guests reporting it has been closed for an extended period. Similarly, the ice machine and vending machines are almost universally reported as out of order or empty, causing considerable inconvenience. There is no coffee available in rooms or the lobby, and guests often note the absence of laundry facilities. The elevator is frequently out of service, forcing guests to use stairs. Other amenities like the hot tub, steam room, and on-site bar/restaurant are also reported as closed or non-operational. Furthermore, many guests experienced non-working TVs in their rooms, and some noted torn upholstery in the lobby and a general lack of basic items like cups.

Cleanliness & Room Comfort
The cleanliness and room comfort are major concerns for many guests. Reviews frequently describe dirty rooms, with stained linens and torn towels being common complaints. Many guests reported finding mold on ceilings, in showers, or on walls, and a significant number encountered various bugs, including roaches, bed bugs, and gnats, in their rooms and even in appliances like the refrigerator or microwave. A pervasive smoke smell is often noted, even in non-smoking rooms, making it difficult to breathe. Beds are frequently described as uncomfortable, lumpy, or bowing, leading to poor sleep. Essential in-room amenities are often missing or non-functional, such as no coffee maker, no soap for handwashing or showering, and broken lights. Other issues include low water pressure, unmade beds upon arrival, and missing smoke detectors, raising safety concerns.

Dining & Food Quality
Feedback regarding dining and food quality is consistently negative, primarily due to the complete absence of advertised services. Many guests were disappointed to find that despite advertising, there was no breakfast offered at the hotel. This lack of a morning meal option significantly impacts the guest experience, especially for those expecting convenience. Furthermore, a common complaint is the complete unavailability of coffee, both in individual rooms and in the hotel lobby. This means guests must seek out external options for their morning caffeine, adding an unexpected inconvenience to their stay. The hotel does not appear to offer any other on-site dining facilities or room service, leaving guests with no food or beverage options within the property.

Location & Accessibility
The hotel's location and accessibility receive mixed, but predominantly negative, feedback. Many guests describe the surrounding area as a rough area or an unsafe area, with some feeling uncomfortable due to the general environment and lack of proper lighting in the dark parking lot. It is often characterized as an industrial area, requiring guests to travel a significant distance to find restaurants or other attractions, which adds an unexpected inconvenience to their stay. While one guest found the location quiet, the overwhelming sentiment points to it being off the beaten path and not conveniently situated for tourism or dining. Parking is available on-site, and one guest found it to be good, but the overall perception of the neighborhood and its distance from amenities significantly detracts from the hotel's appeal for many visitors.

Staff & Service
Guest experiences with staff and service are notably varied. Some guests reported encountering friendly staff and helpful staff who were accommodating and professional, contributing positively to their stay, with one mention of a smooth and quick check-in process. However, a significant number of reviews describe staff as rude staff, unresponsive staff, or having poor customer service skills. Instances include staff being unhelpful with room issues like non-working TVs, or not being readily available at the front desk, leading to an "eerily empty" atmosphere. While some appreciated the pet-friendly service, the overall impression of staff attentiveness and problem-solving capabilities is inconsistent, with many guests feeling their concerns were not adequately addressed.

Additional Information
Beyond the standard categories, several unique points emerge from guest reviews. The hotel maintains a pet-friendly policy, which is a significant advantage for travelers with animals, though finding suitable outdoor areas nearby can be a challenge. The hotel's distinctive atrium, with its skylight and indoor koi pond, is frequently highlighted as a visually appealing and relaxing feature, providing a unique indoor environment. However, guests should be aware that despite "no smoking" signs, a pervasive smoke smell is often present throughout the property, including in non-smoking rooms. This can be a significant deterrent for those sensitive to smoke. Additionally, some guests noted that the hotel's current appearance does not match its online pictures, suggesting a need for updated imagery to accurately reflect the property's condition.