Royal Tulip Achrafieh

This hotel is highly regarded for its exceptional staff and its prime central location, making it an ideal choice for various travelers. Its signature feature is the impressive rooftop bar and pool, offering stunning city views that guests frequently highlight as a memorable aspect of their stay. The hotel consistently receives praise for its overall cleanliness and the spacious, comfortable rooms, which are often described as modern and well-appointed. It caters well to business travelers seeking convenience, tourists eager to explore the city's attractions, and families or couples looking for a comfortable and welcoming base. To enhance your experience, be aware that while the Wi-Fi is available, some guests found it to be slow or unstable, and parking can be a challenge in the area.

Facilities & Amenities
The hotel offers a range of facilities, with the rooftop pool and bar being a major draw, providing guests with a pleasant space to relax and enjoy panoramic city views. While the pool is generally appreciated, some guests noted it was smaller than expected or in need of minor renovation, and there were instances where it was closed. The fitness center receives mixed feedback, with some guests suggesting it could benefit from more space and better shower facilities. A spa and sauna are available, though some found the sauna required advance notice to be heated. The Wi-Fi connectivity is a consistent point of concern, with many guests reporting it to be slow, unstable, or requiring a special request for better speed.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as very clean, organized, and well-maintained. The spacious rooms are a recurring positive, often highlighted for their modern decor and comfortable ambiance. The beds are widely praised for their comfort, ensuring a restful night's sleep, though a few guests mentioned issues with the mattress or pillows. While many rooms offer pleasant views, some guests experienced street noise, particularly on lower floors, though overall sound insulation is generally effective. Feedback on in-room amenities is mixed, with some wishing for more towels, bathrobes, or additional coffee/tea supplies, and a few noting issues with bathroom drainage or the absence of a washing hose.

Dining & Food Quality
The hotel's breakfast receives varied feedback. While many guests found it fresh, delicious, and a good spread, others felt the variety, especially for hot dishes, could be improved and did not always meet the expectations for a five-star establishment. The coffee quality at breakfast was also occasionally noted as diluted. Room service is generally described as kind and punctual, with some guests praising the food quality as outstanding, while a few had negative experiences with specific items like pizza. The rooftop restaurant and snack bar are mentioned positively for their quality and setting, complementing the overall dining experience.

Location & Accessibility
The hotel's central location is a significant advantage, frequently cited as excellent and convenient for exploring the city. Guests appreciate its proximity and easy accessibility to various attractions, including being within walking distance to ABC Mall and other shopping and dining areas. It is well-placed for both leisure and business travelers, allowing easy access to different parts of the city. However, parking is a notable challenge, as the hotel typically does not offer a dedicated lot, requiring guests to park on the street, sometimes incurring additional charges. This situation is often acknowledged as a common issue in the city.

Staff & Service
The staff at the hotel consistently receives overwhelming praise, being described as professional, helpful, attentive, and genuinely kind. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay, from quick check-in procedures to assisting with various requests like organizing schedules, arranging taxis, or facilitating local calls. The front desk staff and bellman are particularly commended for their welcoming demeanor and efficiency. Many reviews emphasize the staff's positive attitude and dedication, contributing significantly to a warm and hospitable atmosphere that makes guests feel valued and at home throughout their visit.

Additional Information
A recurring theme in guest feedback is the perception that the hotel, despite its amenities and service, feels more like a high-end four-star property rather than a five-star one. Some guests noted specific issues such as the absence of a washing hose or bidet in the toilet, which was a point of concern for some international travelers. There were also isolated instances of guests being charged for mini-bar items without prior notification. The hotel does have designated smoking rooms and floors, though some guests reported being able to smell smoke in hallways or near windows. On a positive note, the hotel has been praised for thoughtful gestures, such as providing a complimentary anniversary cake for celebrating guests.