Royalton New York

The hotel's glamorous lobby with its fireplace and unique art-deco elegance serves as a memorable signature feature, offering a warm and inviting atmosphere despite the lack of active services. Guests also frequently highlight the spacious rooms for a New York City hotel. While the hotel is praised for its exceptional staff and unbeatable location, many guests note that the property feels dated and lacks modern amenities, particularly dining and beverage options. It is an ideal choice for sightseers and tourists due to its central position near major attractions. Couples appreciate the quiet atmosphere and unique room features, while families benefit from the larger room sizes. Guests should be prepared for a lack of in-room coffee and water facilities, and it is advisable to clarify all potential fees, such as facility charges and deposits, upon booking to avoid surprises.

Facilities & Amenities
The hotel features a fitness center, though some guests describe it as small, dusty, and lacking modern equipment like a treadmill, with issues like noisy air conditioning. The elevators are frequently mentioned as being small, old, slow, and rickety, contributing to a sense of being dated, though some find their retro charm appealing. Guests generally find the Wi-Fi to be reliable and appreciate the availability of Chromecast TV for streaming. However, a significant recurring complaint is the absence of basic in-room amenities such as a mini-fridge, coffee maker, or kettle, and even simple drinking glasses or cups, which many guests find inconvenient. There is also a notable lack of vending machines for refreshments.

Cleanliness & Room Comfort
Room condition receives mixed feedback; while some guests find their rooms clean and well-maintained, many describe them as dated, worn, and in need of renovation, citing issues like stained carpets, dirty tiles, and a general sense of neglect. The beds are consistently praised for being comfortable and providing a restful sleep, though some note the absence of a flat sheet. Noise levels are a point of contention; some rooms are reported as quiet, especially those facing inward or on higher floors, but others experience significant street noise or loud air conditioning units. Bathrooms are often described as old or dated, with some mentioning mold around mirrors, peeling paint, or dim lighting. However, many appreciate the spacious bathrooms and the unique round tubs or rain showers, noting good water pressure.

Dining & Food Quality
A predominant theme across reviews is the complete lack of on-site dining and beverage options. Guests consistently express disappointment that the hotel's once-thriving restaurant and bar facilities have been permanently closed since 2020, leaving the lobby feeling empty and devoid of atmosphere. There is no room service available, nor any provision for breakfast on the premises. Many guests highlight the inconvenience of having to leave the hotel for every meal or even for a simple cup of coffee or a bottle of water, as there are no in-room facilities or vending machines for these items. This absence of food and drink services is a major drawback for many, despite the hotel's central location offering numerous external dining choices nearby.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, making it exceptionally convenient for exploring New York City. Guests consistently praise its proximity to major landmarks and attractions, including Times Square, Broadway theaters, Bryant Park, Grand Central Station, and Fifth Avenue. This prime position allows guests to walk to most popular destinations, significantly reducing the need for taxis or public transport, though the subway station is also easily accessible nearby. Despite being in a bustling area, many guests report a surprisingly quiet environment within the hotel, especially on higher floors, which contributes to a restful stay. Parking is available, with guests noting options for both valet service and nearby public garages, though costs can be a consideration.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness and helpfulness, standing out as the most positive aspect of the guest experience. Guests frequently commend their welcoming attitude, attentiveness, and willingness to go above and beyond to assist with requests, directions, and local recommendations. The check-in and check-out process is generally described as quick and efficient. Housekeeping staff are praised for their daily service, ensuring rooms are clean and well-maintained, and for promptly replenishing toiletries. The bell staff and doormen are also highlighted for their pleasant demeanor, efficiency in handling luggage, and valuable local knowledge. Even when faced with limitations due to the hotel's dated facilities, the staff's commitment to providing excellent customer service is a recurring theme, making guests feel valued and cared for.

Additional Information
Guests frequently mention an unexpected facility fee or deposit charged upon arrival, which many find to be high, poorly communicated, or slow to be refunded, leading to frustration. This fee is often perceived as unjustified given the hotel's limited on-site amenities. Many reviews also lament the hotel's overall condition, describing it as an old building that has not been significantly renovated in decades, leading to a sense of being faded or run down despite its historic charm. The lack of basic in-room conveniences like a microwave or a working in-room phone is also noted. Some guests express concern that the current ownership may not be investing adequately in the property, contributing to its perceived decline from its former glory.