Hotel Rua Express

The hotel is frequently praised for its central location, its restaurant, and the friendly staff, making it a convenient and welcoming choice for many travellers. The proximity to the Plaza de Armas and other attractions allows guests to easily explore the city. The on-site restaurant provides a convenient dining option, and the staff's attentiveness contributes to a positive experience. However, some guests have noted issues with the rooms, including their size and condition, and the small pool. Despite these drawbacks, the hotel is generally considered a good value for its location and service.

Several guests have commented on the hotel's amenities and facilities, with mixed reviews. The small pool is a recurring point of contention, with many guests noting that it appears much larger in photos than it is in reality. Some reviewers also mentioned that the pool was not always clean, with mold or insects present. Wi-Fi quality was inconsistent, with some guests reporting poor reception in certain rooms. The lack of an elevator in the three-story building was also a concern for elderly guests or those with mobility issues. On the positive side, the hotel offers parking, although the number of spaces is limited, sometimes requiring guests to double-park.

Cleanliness and room comfort are areas where the hotel receives varied feedback. While some guests found the rooms to be clean and comfortable, others reported issues with room maintenance and hygiene. Several reviewers mentioned encountering bed bugs or other insects in their rooms, which is a significant concern. Some guests also noted that the rooms were small and lacked proper ventilation. The quality of bedding was inconsistent, with some guests complaining about hard mattresses or uncomfortable pillows. Noise insulation was also a problem, with guests able to hear conversations and noise from other rooms or the street.

The dining experience at the hotel's restaurant receives generally positive feedback. Many guests praised the delicious breakfast and the quality of the food. The restaurant's atmosphere was also appreciated, with some reviewers mentioning live music. However, some guests noted that the restaurant's hours were limited, and room service was not available late at night. A few reviewers also mentioned that the service in the restaurant could be slow. Despite these minor issues, the restaurant is generally considered a highlight of the hotel.

The hotel's location is a significant advantage, with many guests praising its central location and proximity to attractions. The hotel is within walking distance of the Plaza de Armas, the Adolfo Lopez Mateos Market, and the ETN Bus Station. Public transportation is easily accessible, with buses and trucks passing by the hotel. However, this also means that the hotel can be noisy, especially in rooms facing the street. The hotel offers parking, which is a valuable amenity in the city center, although the parking lot is small and can be crowded.

Several guests mentioned issues with the hotel's customer service, particularly at the reception desk. Some reviewers described the staff as friendly and attentive, while others reported instances of rude or unhelpful service. One recurring complaint was about discrepancies between the price quoted online and the actual price charged at check-in. Some guests also had difficulty resolving issues with their reservations or room amenities. While some staff members were praised for their helpfulness, the overall impression of customer service was inconsistent.

Many guests commented on the value offered by the hotel, with mixed opinions. Some reviewers considered the hotel to be economical and a good value for its location and basic amenities. However, others felt that the price was too high for the quality of the rooms and the limited amenities. Several guests mentioned that the "offer" price on booking websites was misleading, as it did not include taxes or other fees. Overall, the perception of value varied depending on individual expectations and experiences. This hotel is best suited for budget-conscious travellers who prioritize location and don't mind basic accommodations.