Hotel S.Giorgio & Olimpic

This hotel offers a truly central location, making it an ideal base for exploring the city. Its signature feature is its exceptional proximity to the main train station and major attractions, appealing greatly to sightseers and train travelers seeking convenience. Guests frequently highlight the hotel's traditional charm, which, while perceived as dated by some, is appreciated by others for its authentic vintage ambiance. The staff are generally noted for their helpfulness and welcoming demeanor, contributing positively to the overall experience. This hotel is particularly well-suited for budget-conscious travelers who prioritize location and basic comfort over modern amenities. To enhance your stay, consider requesting a room away from the street to minimize noise, and be aware of the hotel's unique policy requiring guests to leave their room keys at the reception when departing.

Facilities & Amenities
The hotel provides essential facilities, including air conditioning in rooms, which is highly effective, and an elevator for guest convenience, though some upper-floor rooms may still require navigating a few steps. Free Wi-Fi is available, though some guests reported it can be slow or prone to disconnecting. A pleasant lounge area offers a comfortable space for guests to relax. For those traveling with vehicles, parking is available nearby in a partnered garage, though it comes at an additional cost. The hotel maintains a pet-friendly policy, welcoming small to medium-sized animals, with the request that they are not left unattended in rooms. A common point of feedback, however, is the notable absence of in-room amenities such as a refrigerator or a kettle, which many guests found inconvenient.

Cleanliness & Room Comfort
Guests generally find the rooms and common areas to be clean and well-maintained, with daily housekeeping and fresh towels provided. While some rooms are described as spacious, many guests noted that rooms, particularly the bathrooms, are often small and cramped, lacking sufficient counter space or modern fixtures. The hotel's age is evident in the dated furnishings and overall condition of the rooms, with some reporting a musty smell or issues with dust. Shower facilities, often featuring a shower curtain, are frequently mentioned as being prone to flooding the bathroom. Noise can be a concern, with reports of street noise and sounds from adjacent rooms or corridors, and some guests experienced disturbance from nearby construction. A few guests also reported skin irritations or bites, though the cause was not definitively identified.

Dining & Food Quality
Feedback on the hotel's breakfast is notably mixed, with many guests expressing disappointment regarding its limited variety and overall quality. While some found it sufficient, others described the spread as basic, featuring mostly packaged items, and lacking in hot food options. The coffee quality also received varied reviews, with some praising it while others found it unsatisfactory, noting the absence of a self-serve coffee machine. A recurring complaint pertains to the breakfast staff, who were frequently described as unhelpful, rude, or disorganized, leading to a chaotic dining experience with slow refills and uncleared tables. Consequently, many guests opted to dine elsewhere for breakfast, despite it being included with their stay.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, offering unparalleled convenience for exploring the city. It is situated just a few minutes' walk from the Santa Maria Novella train station, making arrivals and departures exceptionally easy. Guests appreciate being within walking distance of all major tourist attractions, including the Duomo, as well as numerous restaurants, bars, and shopping areas. The proximity to the Central Market and San Lorenzo Market is also a significant advantage. Furthermore, the hotel is conveniently located near the tram station, providing direct access to the airport. While parking is available nearby, guests should be aware of the associated costs.

Staff & Service
The reception staff consistently receives high praise for being friendly, helpful, and professional, often going above and beyond to assist guests with directions, recommendations, and luggage storage. Guests appreciate the quick check-in and check-out processes, and the availability of multilingual staff. However, feedback regarding the breakfast staff is frequently negative, with many guests reporting instances of unhelpfulness, rudeness, or a general lack of attentiveness. A unique aspect of the hotel's service is the requirement for guests to leave their room key at the reception whenever they leave the premises, a policy that some travelers found unusual or awkward. Despite some isolated incidents of perceived unresponsiveness to specific issues, the overall sentiment towards the hotel's service is generally positive, particularly concerning the front desk.

Additional Information
A notable policy at the hotel is the requirement for guests to leave their room key at the reception desk every time they exit the building, a practice that some guests found unconventional. Guests should also be prepared for an additional city tax, which is typically collected in cash upon checkout and can be a surprising expense for some. The hotel maintains a pet-friendly policy, allowing small to medium-sized pets, though they are not permitted to be left alone in the rooms. The overall aesthetic of the hotel is described as vintage or traditional, which some guests find charming and authentic, while others perceive it as simply dated or in need of renovation. Furthermore, guests frequently noted the absence of an in-room refrigerator or kettle, which can impact convenience during their stay.